Mathieu Jobin
Chicago,IL
Summary
Customer-focused airline and service professional with experience supporting sales, operations, and process improvement in fast-paced environments. Strong relationship-building, communication, and collaboration skills with a track record of tailoring service to customer needs. Comfortable working unsupervised, analyzing data, and quickly mastering new systems and processes.
Overview
4
4
years of professional experience
Work History
Flight Attendant
American Airlines
Charlotte, NC
05.2024
- Ensured safety of passengers and crew across five different aircraft models.
- Delivered warm and welcoming service to enhance passenger comfort and safety.
- Collaborated with diverse coworkers to maintain smooth inflight operations.
Charter Planning Intern
Sun Country Airlines
Bloomington, MN
05.2023 - 05.2024
- Analyzed data from a variety of sources such as Power BI and FlightAware in support of cost management, business development, and process improvement efforts.
- Collaborated with team members to streamline processes from charter sale to operation and billing.
- Updated and distributed various reports utilized by the charter organization and the broader company using Schedule Manager and Sabre AirVision.
- Conducted analytical reporting and processed improvement projects to enhance SCA's charter operations.
Sourcing Intern
StrategicSource Inc.
Bloomington, MN
05.2022 - 09.2022
- Communicated with vendors across multiple categories to negotiate favorable pricing on behalf of clients, enhancing procurement outcomes.
- Collected and analyzed data using Microsoft Excel to create detailed Request for Quotation (RFQ) documents and reports, supporting strategic decision-making by senior leadership.
- Collaborated with Client Service Managers to identify areas of indirect cost reduction, enabling cost savings for clients.
Tour Guide & Study Abroad Peer Advisor
University of St. Thomas
St. Paul, MN
01.2022 - 05.2024
- Led various info sessions to prospective students to further understand and develop tangible goals when deciding where to study abroad.
- Built strong relationships with prospective students and their families to effectively convey the University's unique value proposition.
- Collaborated with team members to promote and market study abroad opportunities to diverse student groups across campus.
- Demonstrated a strong commitment to personalized service, consistently going above and beyond to provide prospective students with tailored experiences that meet their unique needs and interests.
- Developed and implemented marketing strategies to promote the University's offerings, ensuring prospective students received comprehensive information on academic programs, extracurricular activities, and campus culture.
Host and Server
Granite City Food & Brewery
St. Cloud, MN
02.2020 - 09.2022
- Demonstrated exceptional sales, consistently achieving daily sales targets of up to $1,300 through a combination of persuasive upselling techniques and exceptional customer service.
- Cultivated customer relationships by providing detailed menu information, making tailored recommendations, and anticipating needs to enhance dining experience.
- Collaborated with team members across departments to ensure timely and high-quality service, contributing to overall customer satisfaction.
Education
Bachelor of Science - Business Administration
The University of St. Thomas
St. Paul, MN05-2024
Study Abroad -
The American College of Greece
Athens, Greece12-2022
Skills
SKILLS & PERSONAL
Languages: English (Native), French (proficient)
Timeline
Flight Attendant
American Airlines
05.2024
Charter Planning Intern
Sun Country Airlines
05.2023 - 05.2024
Sourcing Intern
StrategicSource Inc.
05.2022 - 09.2022
Tour Guide & Study Abroad Peer Advisor
University of St. Thomas
01.2022 - 05.2024
Host and Server
Granite City Food & Brewery
02.2020 - 09.2022
Bachelor of Science - Business Administration
The University of St. Thomas
Study Abroad -
The American College of Greece