Matias Rodriguez
Miami
Summary
Customer-focused professional with 8+ years of experience in high-volume, regulated environments. Skilled in building strong customer relationships, handling complex transactions with accuracy, and identifying needs to recommend appropriate solutions. Adept at cash handling, compliance with federal regulations, and working collaboratively within a team to exceed service goals. Seeking to leverage expertise in customer service and transaction processing as an Associate Personal Banker (SAFE) at Wells Fargo.
Overview
16
16
years of professional experience
Work History
Sales and Distribution Clerk
United States Postal Service (USPS)
06.2022 - Current
- Consistently deliver excellent customer service by handling financial transactions, postage sales, and service requests for a diverse client base.
- Educate customers on available services and digital tools to increase efficiency and satisfaction.
- Manage a personal cash drawer with daily balancing, ensuring 100% accuracy and compliance with strict financial and security guidelines.
- Resolve customer concerns promptly and professionally, escalating issues as necessary to maintain service quality.
- Collaborate with team members to improve operational flow and achieve sales targets.
Mail Processing and Distribution Clerk
United States Postal Service (USPS)
11.2016 - 06.2022
- Operated automated and manual processing systems to handle large volumes of time-sensitive mail with precision and speed.
- Utilized scanning and tracking systems to ensure secure and accurate handling of packages, reducing loss and error rates.
- Worked in a regulated environment requiring adherence to strict compliance and security protocols.
- Identified and resolved errors or damages to customer items, ensuring high service standards.
- Contributed to team success in a fast-paced, deadline-driven distribution environment.
Electrical Assistant
Critical Energy Services
08.2009 - 01.2016
- Supported licensed electricians on construction projects, ensuring safe and efficient operations.
- Maintained tools, materials, and work areas to meet safety and compliance standards.
- Gained experience working under strict procedural guidelines, developing attention to detail and reliability.
Education
Associate of Applied Science - Air Traffic Control
Broward College
Fort Lauderdale, FLSkills
- Customer Relationship Building & Service Excellence
- Cash Handling & Transaction Accuracy
- Regulatory Compliance & Risk Awareness
- Sales & Product Recommendations
- Conflict Resolution & Problem Solving
- Team Collaboration & Communication
- Technology Adoption & Digital Solutions
Additional Information
- Proven record of cash handling, sales, and service in federally regulated industries.
- Experienced in fostering long-term customer trust through integrity and professionalism.
- Open availability including Saturdays.
- Eligible and prepared to complete SAFE registration and meet all regulatory requirements.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales and Distribution Clerk
United States Postal Service (USPS)
06.2022 - Current
Mail Processing and Distribution Clerk
United States Postal Service (USPS)
11.2016 - 06.2022
Electrical Assistant
Critical Energy Services
08.2009 - 01.2016
Associate of Applied Science - Air Traffic Control
Broward College
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