Matilda S. Smith
Memphis,TN
Summary
Developed exceptional crisis management and conflict resolution skills in high-security environment. Proficient in maintaining order and ensuring safety through effective communication and attention to detail. Seeking to transition into new field leveraging these transferable skills to contribute to dynamic team.
Overview
15
15
years of professional experience
Work History
Correctional Officer Specialist
Federal Bureau Of Prisons
06.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Correctional Officer
Colorado Department Of Corrections
09.2023 - 12.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Correction Officer
Tennessee Detention Facility
07.2020 - 04.2021
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
Patient Care Giver
LOVING ARMS
02.2019 - 12.2020
- Assist with 10 residents aged 60+ with daily needs including personal hygiene, dressing, turning positions, and transferring from chairs to bed
- Trained 12 new staff throughout employment, providing mentorship and guidance, while maintaining 92% in employee retention
- Oversee resident schedules consisting of exercise and recreational activities, doctor appointments, administering meds, and meeting with family to provide daily patient healthcare plan and updates
- Implement group activities such as movie nights, story-telling, and game challenges that have improved resident and staff engagement by 45%
SOC Surveillance Officer
NIKE
10.2018 - 02.2019
- Responded to emergency and non-emergency calls appropriately from management, staff and employees with exceptional performance outcomes despite some strained or difficult situations
- Monitored alarm systems and fire systems by notifying the proper first responders in an urgent, yet controlled and timely manner
- Demonstrated excellent emotional intelligence in the most adverse time of crisis, averting all harm and danger, thus ensuring a consistent safe working environment for all NIKE employees and staff
Correctional Officer
WOMEN’S THERAPEUTIC RESIDENTIAL CENTER
05.2017 - 08.2017
- Assumed custody, transport and rehabilitation of female inmates in a modified therapeutic residential community behavioral model program with a registered gun permit to carry service revolver
- Observed, monitored and reported any suspicious or threatening resident behavior to management and appropriate medical staff to ensure a therapeutically friendly and safe environment
- Prepared a variety of reports, including daily logs, disciplinary reports, records of female inmate jobs and pay, daily inmate counts and requisitions for administrative supplies
Correctional Officer
G4S
12.2016 - 02.2017
- Performed unarmed security patrols of designated area on foot or in vehicle, reducing high incidence of theft of property, vandalism and other irregularities of security detail
- Sounded alarms or called police or fire department in case of fire or presence of unauthorized persons
- Warned violators of rule infractions, including loitering, smoking in unauthorized locations and carrying forbidden articles
Picker
SIMOS
09.2015 - 11.2015
- Picked NIKE shoes and apparel products using RF scanner and created BOXEX for pickers
- Felt comfortable using box cutters, tape, read numbers, recognized and understood SKUs to process daily workflow and exceed daily production numbers of 100 packages per hour
- Worked well independently, self-motivated and able to stand for long periods of time in the warehouse distribution facility
Correctional Officer
WEST TENNESSEE STATE PENITENTIARY
12.2014 - 07.2015
- Maintained high standards of security consistently, thus preventing disturbances, assaults, and escapes
- Supervised daily activities of inmates, ensuring inmates abide by prison system rules
- Settled disputes between inmates and enforce discipline in an orderly manner adhering to prison strict code of ethics
Assistant Teacher
LAPETITE ACADEMY
03.2014 - 08.2014
- Provided careful monitoring of children ages 0 – 5 years with positive feedback from administrators and parents
- Offered detailed daily reports outlining daily childcare activities, including meals, academic learning curriculum & recreational play
- Incorporated music and art activities to encourage creative and expression
- Maintained accurate and complete records as required by state, district and federal guidelines
Patient Tech
GAITHER AND GENERATIONS
07.2013 - 09.2013
- Monitored vital signs as outlined in the PCT care plan and report any deviation from normal values to attending nurse or other designee in a timely manner
- Assisted in maintaining a healthy and safe environment for all staff, patients and visitors
Sales Associate
CITY GEAR USA
06.2011 - 11.2011
- Assisted customers by helping find items ideal apparel and coordinating accessories
- Maintained accurate cash drawer and receipts at the closing of each shift
Cashier
GUS’ FRIED CHICKEN
02.2010 - 03.2011
- Adhered to sanitation guidelines and safety procedures
- Answered all take-out calls and to-go orders with excellence in customer care
Education
Certified Logistics Associates -
TCAT Memphis
Memphis, TN01.2019
Bachelor of Science - Biology Concentration
University of Phoenix
Memphis, TN01.2012
Bachelor of Science - Biology Concentration
Lemoyne Owen College
Memphis, TN01.2010
Skills
- Inmate supervision
- Mental health awareness
- Correctional facility procedures
- Policy enforcement
- First aid training
- De-escalation techniques
Key Qualifications
- Highly skilled in receiving incoming material and goods from vendors and suppliers
- Hands on experience in verifying quality and quantity of materials utilizing packing list
- In depth knowledge of maintaining inventory records and ensuring identification of damaged goods
- Knowledgeable of forklift operation – sit, reach and pallet jack & use of RF Scanner
Timeline
Correctional Officer Specialist
Federal Bureau Of Prisons
06.2024 - Current
Correctional Officer
Colorado Department Of Corrections
09.2023 - 12.2023
Correction Officer
Tennessee Detention Facility
07.2020 - 04.2021
Patient Care Giver
LOVING ARMS
02.2019 - 12.2020
SOC Surveillance Officer
NIKE
10.2018 - 02.2019
Correctional Officer
WOMEN’S THERAPEUTIC RESIDENTIAL CENTER
05.2017 - 08.2017
Correctional Officer
G4S
12.2016 - 02.2017
Picker
SIMOS
09.2015 - 11.2015
Correctional Officer
WEST TENNESSEE STATE PENITENTIARY
12.2014 - 07.2015
Assistant Teacher
LAPETITE ACADEMY
03.2014 - 08.2014
Patient Tech
GAITHER AND GENERATIONS
07.2013 - 09.2013
Sales Associate
CITY GEAR USA
06.2011 - 11.2011
Cashier
GUS’ FRIED CHICKEN
02.2010 - 03.2011
Bachelor of Science - Biology Concentration
University of Phoenix
Bachelor of Science - Biology Concentration
Lemoyne Owen College
Certified Logistics Associates -
TCAT Memphis
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