Matilda Vargas
Houston,TX
Summary
Dynamic customer service representative with expertise in remote support, appointment scheduling, and issue resolution. Proven ability to enhance customer satisfaction through effective communication and data management.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Conduent Call Center
02.2024 - 01.2026
- Professionally handle a high volume of incoming calls.
- Thoroughly and efficiently gather customer customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services.
- Ability to utilize and navigate multiple systems simultaneously.
- Resolve customer issues via one-call resolution guidelines and/or escalated process.
- responsible for call disposition or compiling and documenting customer information as required .
Customer Service Representative
Connexus Resource Group
04.2020 - 12.2023
- Engage with potential customers via outbound.
- Qualify leads and set appointments for the sales team .
- Maintain accurate records of customer interactions and feedback .
- Collaborate with team members to enhance customer experiences.
- Educate customers on self-service for updates and help troubleshoot these self-services.
- PCP change/ Provider lookup
- Material requests such as id cards, large/brail print materials, and catalogs .
Orthodontic Assistant/Receptionist
Dental Designers
01.2019 - 09.2023
- Managed front desk responsibilities including answering phones, scheduling appointments, and responding to emails.
- Maintained accurate patient and insurance records while ensuring confidentiality.
- Provided administrative support and updated reports and documentation daily.
- Delivered professional customer service in a fast paced office environment.
Orthodontic Assistant
Zara Dental
03.2015 - 06.2018
- Scheduled appointments and maintained patient records accurately.
- Provided excellent customer service and patient communication.
- Managed inventory and ensured office supplies were fully stocked .
- Worked collaboratively with staff while maintaining efficient workflow.
Education
Dental Assistant Course -
Everest Academy
Houston, TXHigh School Diploma -
MacArthur High School
Houston, TX2006
Skills
- Remote Customer Service
- Front Desk Operations
- Appointment Scheduling
- Phone and Email Communication
- Data Entry and Record Management
- Insurance Verification
- Billing and Payment Processing
- Microsoft Office and Google Workspace
Timeline
Customer Service Representative
Conduent Call Center
02.2024 - 01.2026
Customer Service Representative
Connexus Resource Group
04.2020 - 12.2023
Orthodontic Assistant/Receptionist
Dental Designers
01.2019 - 09.2023
Orthodontic Assistant
Zara Dental
03.2015 - 06.2018
Dental Assistant Course -
Everest Academy
High School Diploma -
MacArthur High School