Matilde Larroque
Washington,District of Columbia
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
8
8
years of professional experience
Work History
Insurance Agent
Allstate Insurance, Chantilly Insurance agent
11.2017 - Current
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
Realtor
Samson Properties Real Estate Brokerage
09.2017 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
Sales Consultant
Mercedes-benz Of Silver Spring
07.2020 - 01.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Sales Representative
Frontpoint Security
11.2016 - 05.2017
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
Teller
Wells Fargo
10.2015 - 09.2016
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Education
Associate Degree of Communications - Business Administration
Northern Virginia Community College
Woodbridge, Virginia05.2017
Bachelor of Arts - Early Childhood Education
Northern Virginia Community College
Annandale, VA05.1986
Skills
- Professional Skills
- Proficient Phone Salesman
- Insurance Expert
- Expert Adaptability
- Revenue Generation
- Sales Expertise
- Product and Service Sales
Additional Information
- Frontpoint Security Coldwell Banker Residential Coldwell Banker Residential
Languages
Spanish
Native or Bilingual
Timeline
Sales Consultant
Mercedes-benz Of Silver Spring
07.2020 - 01.2023
Insurance Agent
Allstate Insurance, Chantilly Insurance agent
11.2017 - Current
Realtor
Samson Properties Real Estate Brokerage
09.2017 - Current
Sales Representative
Frontpoint Security
11.2016 - 05.2017
Teller
Wells Fargo
10.2015 - 09.2016
Associate Degree of Communications - Business Administration
Northern Virginia Community College
Bachelor of Arts - Early Childhood Education
Northern Virginia Community College
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