Matricia Turner
1128 Casey Ave Rockledge,FL
Summary
Capable Patient Access Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Ranked #1 collector out of 30 team members for 10 years, surpassing department goals and patient satisfaction. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
21
21
years of professional experience
Work History
Patient Access Service Representative
Orlando Health Rockledge Hospital
01.2004 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
Bed Control Coordinator
Orlando Health Rockledge Hospital
01.2004 - Current
- Collaborated with nursing unit managers to maintain daily operations.
- Trained various staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
Education
Associate of Arts - General Studies
Eastern Florida State College
Cocoa, FLSkills
- Medical terminology
- Fee collection
- Medical coding
- Insurance verification
- HIPAA compliance
- Registration management
- Multitasking and organization
- Scheduling diagnostic procedures
- Customer service
Timeline
Patient Access Service Representative
Orlando Health Rockledge Hospital
01.2004 - Current
Bed Control Coordinator
Orlando Health Rockledge Hospital
01.2004 - Current
Associate of Arts - General Studies
Eastern Florida State College
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