Matt Bielski
Project Manager
Kalamazoo,MI
Summary
Proven leader at Richards Plumbing and Heating Supply, adept in relationship building and leveraging computer skills to exceed sales targets and optimize branch performance. Spearheaded initiatives to improve efficiency and foster team collaboration, achieving significant customer satisfaction through exemplary service.
Overview
10
10
years of professional experience
Work History
Outside Sales Representative
Richards Plumbing and Heating Supply
01.2021 - 04.2024
- Exceeded monthly sales targets and quotas consistently.
- Increased sales by building strong relationships with clients and identify new opportunities.
- Monitored competitor activities to maintain competitive advantage.
- Contacted new and existing customers to discuss ways to meet needs and expectations.
- Set up customers in the correct sell group in Eclips
- Entered customer sell matrix in Eclips for consistency in pricing for the customer
- Build estimates for large scale projects
- Purchase material for customers and make sure the product is delivered in a timely manner
Branch Manager
Richards Plumbing and Heating Supply
01.2020 - 01.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques. Made sure every team member felt valued for what they do for the business.
- Performed all of the purchasing of material for the branch
- Correctly input new pricing into the system to ensure profitability of the branch
- Keep vendor relationships in good standings. Get updates on all new pricing changes and new product availability
- Monitored orders to make sure they are ordered on time and shipped in a timely manner
- Overlooked team members' vacation time, sick time, and all other scheduled and non scheduled days off to prevent being shorthanded during business hours
- Handled any discrepancy between team members
Counter Sales/Warehouse
Richards Plumbing and Heating Supply
01.2016 - 01.2020
- Maintained clean workspaces for optimal functionality, contributing to an organized and efficient environment.
- Assisted in training new employees on receiving product, entering the product into our computer system, and locating the product. Foster a supportive team dynamic.
- Improved workplace safety by regularly inspecting equipment, identifying potential hazards, and addressing issues promptly.
- Supported cross-functional teams by contributing where help was needed.
- Entered orders into our system and pulled the product for the customer.
- Performed cycle counts on product for inventory accountability
- Gained knowledge of plumbing products to be able to assist customers when they needed help
Driver/warehouse
Richards Plumbing and Heating Supply
12.2013 - 01.2016
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Received and located product that came into the building
- Handled discrepancies in purchase orders by reaching out to the vendor
- Redesigned the warehouse to make it more efficient
- Delivered goods and products to customer on time and in excellent condition.
- Built relationships with customers when I was on the road delivering
Education
Associate of Applied Science - Criminal Justice
Kalamazoo Valley Community College
Kalamazoo, MI 05.2001 -
Skills
Relationship building
Reasoning ability
Computer Skills
Goal-Oriented
Customer Service
Team Leadership
Timeline
Outside Sales Representative
Richards Plumbing and Heating Supply
01.2021 - 04.2024
Branch Manager
Richards Plumbing and Heating Supply
01.2020 - 01.2021
Counter Sales/Warehouse
Richards Plumbing and Heating Supply
01.2016 - 01.2020
Driver/warehouse
Richards Plumbing and Heating Supply
12.2013 - 01.2016
Associate of Applied Science - Criminal Justice
Kalamazoo Valley Community College
05.2001 -
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