Matt Clarkson
Thornton,CO
Summary
Highly driven General Manager with 20 years experience in hospitality. Successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
21
21
years of professional experience
Work History
General Manager/Production Manaager
Ophelia’s
Denver, CO
04.2022 - Current
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Supervised employees through planning, assignments, and direction.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Created schedules and monitored payroll to remain within budget.
General Manager/Production Manager
El Rancho
Evergreen, CO
01.2021 - 02.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created schedules and monitored payroll to remain within budget.
Bartender/Manager
The Local - Westend
St. Louis Park, MN
02.2019 - 03.2020
- Promoted to management after three months.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Explained goals and expectations required of trainees.
- Resolved customer complaints in a professional manner while maintaining high levels of customer satisfaction.
- Coached staff on strategies to enhance performance and improve customer relations.
Bartender/Manager
Lucky 13 Bar & Grill
Plymouth, MN
11.2012 - 09.2018
- I helped open the Plymouth location starting as a server and working my way up to manager
- I stayed with the company for 6 years until I was given the opportunity to help open The Local Westend
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Medina Golf and Country Club
Medina, MN
03.2004 - 09.2012
- In my 7+ years at Medina CC, I started as a busser and worked my way up to bar lead.
- As bar lead, I was responsible for helping with all member private events, weddings, and course events.
- I was responsible for bar inventory and keeping liquor orders below budget.
- I ensured the consistent quality of service and cleanliness behind the bar
Education
Associate of Arts - Music Production And Engineering
Hennepin Technical College
Minneapolis, MN08-2011
Skills
- Staff motivation
- Customer retention
- Project planning
- Organizational development
- Facility management
- Budget coordination
- Quality management
- Communication skills
Timeline
General Manager/Production Manaager
Ophelia’s
04.2022 - Current
General Manager/Production Manager
El Rancho
01.2021 - 02.2022
Bartender/Manager
The Local - Westend
02.2019 - 03.2020
Bartender/Manager
Lucky 13 Bar & Grill
11.2012 - 09.2018
Medina Golf and Country Club
03.2004 - 09.2012
Associate of Arts - Music Production And Engineering
Hennepin Technical College
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