Matt Faber
Sales Professional / Sales Manager
Saint Charles,MO
Summary
Professional Business Development Executive with vital abilities in sales. Delivers above-quota results through tenaciously built partnerships and impressive revenue-generating skills. Specializes in driving the success in the restaurant, c-store, and hospitality industry with solutions to reduce R&M costs nationwide. Key accounts signed such as Panera Bread, 5-Guy's Burgers, Au Bon Pain, Subway, and independent restaurants.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work History
Director of Business Development
Chain Restaurant Solutions
Cedar Rapids, IA
04.2005 - Current
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
- Negotiated, prepared and signed contracts with clients.
- Consistently exceeded quotas through penetration of new accounts.
- Consulted with product development teams to enhance products based on customer interest data.
- Created vision and provided leadership for targeting larger prospects.
- Led cross-functional teams to create impactful messaging, demand-generation programs and sales tools.
Call Center Sales Manager
Home Decorators Collection / Home Depot Call Cente
Maryland Heights, MO
07.2002 - 04.2005
- Managed a 140 seat Sales/Service Call Center
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Surpassed growth targets and revenue projections by coordinating and planning catalog and website product sales initiatives.
- Communicated product quality and market comparisons by creating sales presentations.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
Sales and Service Manager
Autotrader
Saint Louis, MO
02.1998 - 06.2002
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Devised and published metrics to measure organization's success in delivering world class customer service.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Education
General Studies
Kirkwood Community College
Cedar Rapids, IA 09.1986 - 05.1987
Skills
Sales training and leadership
Prospect targeting
Relationship building and rapport
Sales pipeline management
Pipeline development
Business development and planning
Marketing
Systems and software programs
New Business Development
Database Management
Accomplishments
- Produced revenue growth year after year with Chain Restaurant Solutions from a startup business in 2005 to a multi-million dollar company by 2019.
- Create and manage successful ongoing email marketing campaigns.
- Helped company pivot from travel/live presentations prior Covid-19 to successfully changing to Zoom/3 CX web presentations and sales closing.
- Successfully closing multi year deals from $10,000 annually to $150,000 annually per new client/partner.
- Implemented CRM and capture strategy in 2010.
- Successfully led the local St.Louis Auto Trader office transition from magazine advertising revenue to Autotrader.com advertising revenue.
Timeline
Director of Business Development
Chain Restaurant Solutions
04.2005 - Current
Call Center Sales Manager
Home Decorators Collection / Home Depot Call Cente
07.2002 - 04.2005
Sales and Service Manager
Autotrader
02.1998 - 06.2002
General Studies
Kirkwood Community College
09.1986 - 05.1987