Matt Goodman
Food Service Professional
Phoenix,AZ
Summary
Talented bilingual server bringing 20 years of experience in order management, payment processing, sales building and team development. Offers targeted recommendations to personalize each guest's experience and anticipates their needs throughout. Stays current on menu offerings and promotions. Knowledgeable about dietary requirements, allergies, and general food safety standards. Demonstrates an uncompromising commitment to the guest, their satisfaction and adherence to standards.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Food and Beverage Server
SSP America
Phoenix, AZ
03.2015 - Current
- Served 100+ guests generating $1500+ in sales daily.
- Checked on guests throughout meal to attend to needs and provide great service.
- Remained focused, calm and professional during peak rush hours.
Food and Beverage Server
California Pizza Kitchen
Phoenix, AZ
10.2014 - 03.2015
- Increased guest visit frequency by explaining and enrolling guests in CPK's rewards program.
- Greeted guests warmly to foster welcoming environment.
- Served 60+ guests per day while averaging $1,200 in sales.
Food and Beverage Server/Manager
Applebee's Grill + Bar
Phoenix, AZ
03.2010 - 10.2014
As a server:
- Assumed responsibility for all server training and new hire paperwork.
- Worked 5 shifts per week as both opener and side work checker. Served 60+guests generating $800+ in sales daily.
As a Manager
- Improved guest surveys by 20% focusing on food and service quality.
- Increased sales growth with local business outreach.
- Managed bar and wait staff including hiring, training, and scheduling.
Education
High School Diploma -
Schaumburg High School
Schaumburg, IL 08.1997 - 06.2001
Skills
High-volume dining experience
Timeline
Food and Beverage Server
SSP America
03.2015 - Current
Food and Beverage Server
California Pizza Kitchen
10.2014 - 03.2015
Food and Beverage Server/Manager
Applebee's Grill + Bar
03.2010 - 10.2014
High School Diploma -
Schaumburg High School
08.1997 - 06.2001
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