Matt Hurley
Plainview,TX
Summary
Well-qualified crisis response team member well-versed in applying skills to bring calm to critical situations. Familiar with active listing, interpersonal communication and collaborative problem-solving techniques. Focused on providing vital support to all callers. Have years experience in mental health crisis as well as intellectual disability service coordination and crisis. Also experience at the Lubbock State Supported Living Center as direct care staff when I was still attending Wayland Baptist University in Lubbock. Trained to respond to inbound calls and texts. Responsive to individual's personal requirements and customize support approaches. Good documentation, assessment and resource management skills.
Overview
30
30
years of professional experience
Work History
LIDDA Crisis Intervention Specialist
Central Plains Center
Plainview, TX
06.2022 - Current
- Provided crisis intervention services to individuals in need of emotional support and guidance.
- Evaluated client needs and provided appropriate referrals to community agencies or mental health professionals.
- Maintained accurate records of all case notes, progress reports, and other documentation related to client care.
- Monitored clients' progress throughout their course of treatment; adjusted interventions as needed based on changes in condition or circumstances.
- Educated clients on available resources and offered guidance on how best to access them for additional assistance.
- Collaborated with other healthcare providers such as psychiatrists, psychologists, social workers, and primary care physicians to ensure comprehensive care for clients.
- Responded quickly and effectively when emergency situations arose; managed high stress environments with professionalism.
- Created educational materials designed to help individuals identify signs of distress within themselves or others.
- Advised caregivers on strategies for managing challenging behaviors exhibited by those under their care.
- Presented social programs to educate community and improve participation in counseling services.
Mobile Crisis Outreach Team (MCOT)
Central Plains Center
Plainview, TX
02.2016 - 06.2022
- Provided crisis intervention services to individuals in need of emotional support and guidance.
- Evaluated client needs and provided appropriate referrals to community agencies or mental health professionals.
- Conducted assessments of clients' mental health status, personal history, family dynamics, and living environment.
- Developed individualized treatment plans tailored to the specific needs of each client.
- Maintained accurate records of all case notes, progress reports, and other documentation related to client care.
- Monitored clients' progress throughout their course of treatment; adjusted interventions as needed based on changes in condition or circumstances.
- Educated clients on available resources and offered guidance on how best to access them for additional assistance.
- Collaborated with other healthcare providers such as psychiatrists, psychologists, social workers, and primary care physicians to ensure comprehensive care for clients.
- Supported clients through difficult times by providing a safe space where they could express themselves without fear of judgement or criticism.
- Assisted families in understanding the impact that mental illness can have on an individual's well-being.
- Acted as a liaison between the client's family members and medical team during times of need.
- Responded quickly and effectively when emergency situations arose; managed high stress environments with professionalism.
- Created educational materials designed to help individuals identify signs of distress within themselves or others.
- Advised caregivers on strategies for managing challenging behaviors exhibited by those under their care.
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
- Assessed risk to client, loved ones or general public through established evaluation procedures.
- Offered counseling and stabilization support to reintroduce calm in crisis situations.
- Assessed patients in active drug and alcohol withdrawal and provided interventions to manage physical and psychological withdrawal symptoms.
- Educated family members and helped each support clients by improving coping techniques.
- Compiled community resources for housing to assist patients with mental health or substance abuse recovery.
- Developed and optimized treatment plans to help clients continue to progress.
- Modified treatment plans to support client goals and status.
LIDDA Service Coordinator
Central Plains Center
Plainview, TX
02.2012 - 02.2016
- Coordinated service schedules and appointments with clients.
- Maintained accurate records of services provided for each client.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Organized client meetings to provide project updates.
- Worked with variety of programs including HCS, TxHML as well as general revenue consumers. Provider and Authority services worked together to ensure consumers had access to services needed.
Nursing Assistant
Sunrise Canyon Hospital
Lubbock, TX
05.2005 - 06.2006
- Charting and staffing on patients
- Blood pressure monitoring in the mornings.
Service Aide
Lubbock State Supported Living Center
Lubbock, TX
03.2001 - 05.2005
- Monitor consumers in a nightly setting
- Follow all BIP's put in place due to it being a behavioral dorm.
- Assist as needed with personal hygiene and behaviors which can take place during the night time hours.
- Assist as needed when getting up in the morning.
- Late stay as needed to provide staff coverage.
Consumer Support Specialist
Central Plains Center
Plainview, TX
11.1999 - 02.2001
- Group home patient care
- Assist with feeding, shopping, all hygiene needs, money management, outings for socialization, safety. Overall goal was to improve the quality of their life through the needed supports in the home.
Service Assistant
Central Plains Center - Reed Adolescent Center
Plainview, TX
03.1994 - 09.1999
- Assist and monitor individuals in a adolescent drug and alcohol rehab during night time hours.
Education
Bachelor of Science - Human Services
Wayland Baptist University
Lubbock05-2006
Skills
- Crisis Assessment
- Client Confidentiality
- Interpersonal Relationships
- Child Protection
- Individual Counseling
- Crime Prevention
- Behavioral Management
- Suicide Prevention
- Training Delivery
- Risk Evaluation
- Legal Compliance
- Reflective Listening
- Mental Health Assessment
- Inbound Call Management
- Elderly Care
- Parenting Education
- Resource Navigation
- Referral Coordination
- Boundary Setting
- Behavioral Health
- Safety Planning
- Documentation Skills
Life Experience
- I have a 29yr old son who lives with me who has high functioning Autism and a mild intellectual disability. I understand the challenges that come with working with this population.
References
References available upon request.
Timeline
LIDDA Crisis Intervention Specialist
Central Plains Center
06.2022 - Current
Mobile Crisis Outreach Team (MCOT)
Central Plains Center
02.2016 - 06.2022
LIDDA Service Coordinator
Central Plains Center
02.2012 - 02.2016
Nursing Assistant
Sunrise Canyon Hospital
05.2005 - 06.2006
Service Aide
Lubbock State Supported Living Center
03.2001 - 05.2005
Consumer Support Specialist
Central Plains Center
11.1999 - 02.2001
Service Assistant
Central Plains Center - Reed Adolescent Center
03.1994 - 09.1999
Bachelor of Science - Human Services
Wayland Baptist University
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