Matt Meler
Carver
Summary
Results-driven sales, finance, and relationship management professional with more than 15 years of experience delivering revenue growth, developing client relationships, and leading high performing teams. Proven expertise in business development, account management, lending and credit analysis, contract compliance, and customer retention. Recognized for combining consulting selling with strategic problem solving to improve operational efficiency, strengthen client loyalty, and consistently exceed performance goals. Adept at building trust with customers, collaborating across departments, and driving business success through exception service and leadership.
Overview
1
1
Certification
16
16
years of professional experience
Work History
SALES MANAGER
WALSER AUTOMOTIVE GROUP
03.2022 - Current
- Maximized team productivity through mentoring and daily training.
- Trained team on best customer service and sales practices.
- Created and sent daily sales reports to owners and company directors.
- Assisted other store managers with additional activities.
SPECIAL FINANCE MANAGER
APPLE AUTO
- Was asked to move into this role to capture more business by focusing on individuals looking to get financing with subprime credit background. As the point person for the company, I look at pending business and try to capture these customers. I also received leads that went to many other dealers to try and capture these individuals as soon as possible. With the previous Finance Manager experience I was able to settle in easily.
FINANCE MANAGER
APPLE AUTO
- Stepped into the finance manager position to gain knowledge of the dealership's legal and financial side and better understand how deals are structured and where we to find the best reserve options depending on lender requirements and the vehicle being purchased.
SENIOR SALES CONSULTANT/SALES CONSULTANT
APPLE AUTOS
12.2015 - 02.2022
- Deliver product knowledge, purchase options, and solutions that help customers make smart buying decisions while still keeping the profit for the company. Consistently meet sales metrics.
- Demonstrate a high level of expertise in product offerings, optional packages, latest technology, and financing.
- Build rapport and relationships with customers by working with honesty and integrity.
- Drive customer retention and referral business by building relationships, establishing trust, communicating clearly, and delivering outstanding customer experience.
- Prospect for new customers by cold calling and networking and maximizing the use of CRM tools.
- Implemented a communication process between the retail and commercial sales teams.
- Improved internal communication led to shorter customer wait times on pickup and delivery.
- The communication helped the detail department understand the amount of work in the pipeline, allowing for more effective staff scheduling and inventory management.
- Contributed to creating a sales process from the write up to post-delivery actions the improved efficiency, accuracy, and thoroughness of documentation for the sales team while minimizing time away from the customer.
- The process improved customer service survey results, including a streak of perfect surveys for 16 months.
SALES SPECIALIST
WALSER AUTOMOTIVE GROUP
02.2012 - 12.2015
- Consistently met monthly sales metrics
- Trained new hires on company processes, products, services, and customer service practices.
- Managed CRM to generate leads, follow up, gain new business, and retain existing business.
CONSUMER PHONE BANKER
WELLS FARGO
11.2010 - 02.2012
- Fielded incoming phone calls and addressed customer requests quickly and accurately.
- Offered an overview of a customer's account and recommended new products to meet customer needs.
Education
Bachelor of Arts - Music
Winona State University
Winona, MNSkills
- Sales Management
- Account Management
- Business Development
- Leadership
- Sales Training
- Customer Retention
- Revenue Growth
- Client Acquisition Strategies
- Finance Management
- Lending & Credit Analysis
- Contracts & Compliance
- Expertise with CRM & POS Systems
Accomplishments
- Averaged 216 cars sold per year, the highest average in the dealership for four consecutive years.
- Averaged back end gross of $1,418 per car deal during time as a Finance Manager
- Generated a total of $614,721 of income, 4th highest in the store over four years.
- 47% closing ratio with new customers, top 15% of salespeople, over four years.
- Earned Master certified sales consultant with FCA for two years in a row.
- Earned 'Flex' sales status for averaging 20+ cars over a three-month rolling average.
Certification
- AFIP CERTIFIED 2021
- Ram Expert Certified three years
- Jeep Expert Certified four years
- Uconnect Expert Certified three years
- Mopar Expert Certified one year
Timeline
SALES MANAGER
WALSER AUTOMOTIVE GROUP
03.2022 - Current
SENIOR SALES CONSULTANT/SALES CONSULTANT
APPLE AUTOS
12.2015 - 02.2022
SALES SPECIALIST
WALSER AUTOMOTIVE GROUP
02.2012 - 12.2015
CONSUMER PHONE BANKER
WELLS FARGO
11.2010 - 02.2012
FINANCE MANAGER
APPLE AUTO
SPECIAL FINANCE MANAGER
APPLE AUTO
Bachelor of Arts - Music
Winona State University