Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Matt Redinger

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pro Shop Assistant

Lake View Country Club
06.2020 - 08.2022
  • Collected payments for sales transactions and issued receipts for merchandise sales, greens fees, and cart and club rentals.
  • Investigated and promptly resolved customer complaints and escalated unresolved issues to the supervisor.
  • Reconciled daily tee sheets, checked in customers, and resolved payment discrepancies.
  • Adhered to company, club, and department standards of operations, policies, and procedures and contributed ideas for improvement.

Pro Shop Associate

Lake View Country Club
04.2016 - 06.2020
  • Educated members and customers on new products, services, and discounts to promote additional sales.
  • Took phone calls to book tee times and answer questions pertaining to golf operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Performed general shop upkeep duties by cleaning surfaces, restocking displays, and emptying trash receptacles.

Marketing Intern

Glowacki Management Company
05.2019 - 10.2019
  • Formulated a business plan with the objective to increase website traffic and Facebook followers
  • Assessed project effectiveness through Google Analytics, increased website traffic by 890%
  • Assisted in creating written, video, and image content for marketing channels.
  • Scheduled social media postings to advertise products and generate site traffic.
  • Designed and presented social media campaign ideas.

Education

Bachelor of Science - Marketing

The Pennsylvania State University
Erie, PA
05.2023

Skills

  • Microsoft Office
  • Strong Communication and Interpersonal Skills
  • Effective Customer Communication
  • Social Media Platforms
  • Sales and Marketing Methods
  • Computer Proficiency
  • Promotions and Marketing Strategies

Certification

Google Ads Certification, Google Analytics Certification, Social and Behavioral Human SubjectsResearch Certificate, Hootsuite Platform Certification, Hootsuite Social Marketing Certification

Timeline

Pro Shop Assistant

Lake View Country Club
06.2020 - 08.2022

Marketing Intern

Glowacki Management Company
05.2019 - 10.2019

Pro Shop Associate

Lake View Country Club
04.2016 - 06.2020

Bachelor of Science - Marketing

The Pennsylvania State University

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Matt Redinger