Matt Rizer
Brunswick,OH
Summary
Dynamic sales leader with a proven track record at Siffron, consistently exceeding targets through data-driven strategies and exceptional customer service. Skilled in sales operations and team development, I foster collaboration and drive results, enhancing client satisfaction and optimizing sales processes. Passionate about empowering teams to achieve their full potential.
Overview
16
16
years of professional experience
Work History
Director of National Sales
Siffron
02.2022 - 02.2025
- Exceeded sales targets consistently by utilizing data-driven insights to inform decision-making processes.
- Delivered top-notch customer service by addressing inquiries and resolving issues in a timely manner.
- Increased client satisfaction by developing and implementing tailored account strategies for national accounts.
- Fostered collaborative working environments where team members could openly share ideas and work towards common goals.
National Account Manager
Siffron
01.2021 - 02.2022
- Achieved sales targets consistently by implementing effective sales strategies tailored to individual accounts.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Fostered an environment of collaboration and open communication with internal teams to ensure seamless execution of national account initiatives.
Sr. Customer Service Account / ERP System Trainer
Siffron
01.2012 - 01.2021
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed customized training materials ensuring relevance to the target audience.
Customer Support Specialist
Siffron
10.2008 - 01.2021
- Assisted our two largest customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Skills
- Sales operations
- Sales presentations
- Industry networking
- Sales training
- Pricing strategy
- Salesforce CRM
- Trade show participation
- Team development
- Sales process optimization
- Proposal development
Timeline
Director of National Sales
Siffron
02.2022 - 02.2025
National Account Manager
Siffron
01.2021 - 02.2022
Sr. Customer Service Account / ERP System Trainer
Siffron
01.2012 - 01.2021
Customer Support Specialist
Siffron
10.2008 - 01.2021
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