Summary
Overview
Work History
Education
Skills
Timeline
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Matt Savely

Mission Viejo,CA

Summary

Flexible Attractions Host with proven customer service skills to meet demands of busy entertainment park. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences.

Overview

6
6
years of professional experience

Work History

Attractions Host - Star Wars Galaxies Edge

The Walt Disney Company
08.2021 - Current
  • Provides exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
  • Maintains high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
  • Enhances rider experience by enforcing safety procedures and providing clear instructions.
  • Effectively communicates between cast members and other amusement park personnel to support operations.

Dock Attendant Supervisor

Lake Mission Viejo Association
05.2018 - 08.2021
  • Enhanced dock safety by implementing and enforcing strict safety protocols for all staff and visitors.
  • Coordinated with other dock staff to complete tasks quickly and effectively, creating a cohesive team environment.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with maintenance team to ensure docks were properly maintained and repaired as needed, preventing downtime or safety hazards due to equipment failure.

Delivery Driver /Front Counter Assistant

Sabatino's Italian Bistro
11.2018 - 01.2020
  • Greeted customers with enthusiasm, offered to take orders and fulfilled quickly and correctly.
  • Collaborated with restaurant staff to confirm orders and coordinate delivery times.
  • Handled cash transactions with precision, ensuring accurate accounting and minimizing discrepancies.
  • Displayed exceptional multitasking skills during peak hours, managing multiple responsibilities without compromising service quality.

Education

Sophia Learning - College Start Program -

Disney Aspire Program
05.2024

High School Diploma -

Capistrano Valley High School
Mission Viejo, CA
06.2019

Skills

    • Customer Service
    • Communications
    • Workplace Safety
    • Service-oriented
    • Teamwork Abilities
      • Time Management
      • Critical Thinking
      • Problem Solving
      • Decision Making
      • Reliability

Timeline

Attractions Host - Star Wars Galaxies Edge

The Walt Disney Company
08.2021 - Current

Delivery Driver /Front Counter Assistant

Sabatino's Italian Bistro
11.2018 - 01.2020

Dock Attendant Supervisor

Lake Mission Viejo Association
05.2018 - 08.2021

Sophia Learning - College Start Program -

Disney Aspire Program

High School Diploma -

Capistrano Valley High School

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Matt Savely