Matt Snyder
Salt Lake City,UT
Summary
References
Dave Biesinger: 801.604.0801
Michelle Wichman:801.376.0297
Cameron Shipley: 385.381.9513
Overview
8
8
years of professional experience
Work History
Dispatcher/IT
American Eagle Ready Mix
03.2020 - 07.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Generated reports to track deliveries and maintain proper records and documentation.
- Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Electronics Technician
Jack B Parson
03.2015 - 11.2020
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
- Assembled, tested and maintained components and systems for high-performing electronics.
- Monitored and tested equipment performance to diagnose and resolve problems.
- Diagnosed and repaired complex faults within target timeframes.
Education
No Degree - LAEP
Utah State University
Logan, UTSkills
- Writing
- Reading Comprehension
- Dispatching Field Personnel
- Negotiation
- Command Alkon COMMANDconcrete
- Vehicle Dispatch
- Programming
- Routing Orders
- Dispatching Workers
- Driver Support
- Processing Orders
- Message and Work Order Transfer
Timeline
Dispatcher/IT
American Eagle Ready Mix
03.2020 - 07.2023
Electronics Technician
Jack B Parson
03.2015 - 11.2020
No Degree - LAEP
Utah State University