Matt Tylman

-Consistently exceeded monthly membership sales goals through consultative, customer-focused sales techniques

-Engaged customers with strategic questioning to identify needs and recommend the best membership options

-Built strong customer relationships by delivering professional, high-energy service in a fast-paced environment

-Increased membership conversions by confidently communicating value, savings, and long-term benefits to customers

- Managed day-to-day content selection and caption writing for O’Neill’s Instagram and TikTok accounts in alignment with brand voice and visual identity

- Curated and published short-form video content by selecting music, timing, and formats to maximize platform engagement and trend relevance

- Conducted independent secondary research on brand social performance, audience behavior, and competitive benchmarks - Developed and executed a mini social media campaign based on research insights

- Collaborated with the marketing team to support content organization, product presentation, and brand consistency across campaigns

• Delivered food and beverages efficiently to enhance guest satisfaction.
• Collaborated with kitchen staff to ensure timely order fulfillment.
• Maintained cleanliness and organization of serving areas for optimal service experience.
• Assisted in training new team members on service standards and procedures.

- Promoted and sold monthly membership packages to customers at the point of sale

- Consistently exceeded sales targets; recognized as Seller of the Month multiple times

- Educated customers on service tiers and value propositions to drive membership conversion

- Delivered positive customer experiences while maintaining efficient service operations