W. Matt Verb
Carlsbad,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
13
13
years of professional experience
Work History
Guest Service Representative
United States Air Force
Andrews Air Force Base, MD
04.2022 - 12.2023
- Answered hotel phones with professionalism and directed calls appropriately.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Facilitated and coordinated transportation services for guests.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Managed check-in and check-out procedures for guests.
- Created welcoming and comfortable environment for guests.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Greeted guests upon arrival by providing warm welcome.
Rural Carrier Associate
Post Office USPS
01.2019 - 10.2020
- Organize and deliver countless Mail and Packages Safely
- Assist where needed after daily tasks
- Front line customer service
- Problem solving.
Federal Contractor
Walter Reed National Military Medical Center
10.2011 - 11.2017
- Front line customer service
- Inventory management for entire department
- Install, repair, and replace Telephones
- Manage work load through a Ticket system
- Troubleshooting.
Service Team Leader
Walgreens
04.2011 - 10.2011
- Junior Management
- Customer service
- Inventory management for entire store
- Manage mylar/price changes
- Problem solving.
Education
High School Diploma -
Oakland Mills High School
Columbia, MD06.2009
Skills
- Financial Transactions
- Data entry proficiency
- Hotel software expertise
- Key Management System
- Reservation coordination
- Customer service
- Problem management
- Customer support
- Clear Communication
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards: Guest Service Representative of the Quarter, Quarter 2 Fiscal Year 2023
Timeline
Guest Service Representative
United States Air Force
04.2022 - 12.2023
Rural Carrier Associate
Post Office USPS
01.2019 - 10.2020
Federal Contractor
Walter Reed National Military Medical Center
10.2011 - 11.2017
Service Team Leader
Walgreens
04.2011 - 10.2011
High School Diploma -
Oakland Mills High School