Summary
Overview
Work History
Education
Skills
References
Timeline
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Matt Zimmer

Frankfort,IL

Summary

Skilled Support Agent with background in customer service and technical support roles. Strengths include effective communication, problem-solving abilities and high level of patience. Made significant impact in previous positions by improving customer satisfaction rates through delivering efficient resolution of queries and providing comprehensive product knowledge. Possess strong ability to adapt to new technology platforms quickly for enhanced performance.

Overview

9
9
years of professional experience

Work History

Order Support Agent

Best Buy
Frankfort, IL
12.2022 - 07.2024
  • Addressed customer inquiries promptly, guaranteeing their satisfaction and comprehension of the issue.
  • Created and maintained detailed records of customer interactions and contact details in company's database.
  • Provided customer service to clients through phone and email communication.

Sales Coordinator

Samsung Home Theatre
Tinley Park, IL
09.2021 - 12.2022
  • Effectively conveyed product knowledge to potential customers through demonstrations, while addressing their queries on features, benefits, and warranties.
  • Provided effective problem-solving techniques to deliver exceptional customer service.
  • Developed and nurtured rapport with loyal patrons, fostering ongoing communication through email and various social media platforms.
  • Provided efficient resolution for customer grievances in a professional manner.

Customer Service Representative

United Airlines
Chicago, IL
05.2018 - 12.2019
  • Recorded all customer interactions into the database system accurately and completely.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Provide customer awareness of changes involving all aspects of flight, gate information.

Licensed Radon Technician

Independant
Orland Park, IL
07.2015 - 05.2018
  • Executed equipment troubleshooting and repairs following manufacturer specifications.
  • Recorded and tracked repairs, calibrations, and tests conducted on equipment.
  • Managed quality control and ensured customer satisfaction.

Education

Some College (No Degree) - Psychology

Roosevelt University
Chicago, IL

Skills

  • Detail Oriented
  • Application support
  • Data Collection
  • Support Services
  • Recordkeeping skills
  • Time Management

References

References available upon request.

Timeline

Order Support Agent

Best Buy
12.2022 - 07.2024

Sales Coordinator

Samsung Home Theatre
09.2021 - 12.2022

Customer Service Representative

United Airlines
05.2018 - 12.2019

Licensed Radon Technician

Independant
07.2015 - 05.2018

Some College (No Degree) - Psychology

Roosevelt University

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Matt Zimmer