Mattea Nicolini-Mitchem
South Bend,IN
Summary
Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Hostess
Legends of Notre Dame Restaurant and Alehouse Pub
05.2025 - 08.2025
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Barista
Starbucks
08.2024 - 05.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
High School Diploma -
John Adams High School
South Bend06-2023
In Progress - General Studies
Ball State University
Muncie, IN12-2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Leadership
- Team collaboration
- Cash handling
- Table bussing
- Cleaning and sanitation
Certification
- First Aid/CPR Certified
Timeline
Restaurant Hostess
Legends of Notre Dame Restaurant and Alehouse Pub
05.2025 - 08.2025
Barista
Starbucks
08.2024 - 05.2025
High School Diploma -
John Adams High School
In Progress - General Studies
Ball State University
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