Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Mattea Riley

Georgetown,KY

Summary

Dynamic and results-driven professional with extensive experience at Walgreens, excelling in customer service and inventory management. Proven track record in training and mentoring staff, enhancing team performance, and resolving customer issues effectively. Skilled in multitasking and organization, ensuring operational efficiency and customer satisfaction in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Emerging Store Manager

Walgreens
08.2020 - Current
  • Assisted in daily store operations to ensure efficient workflow and customer satisfaction.
  • Learned inventory management techniques to maintain stock levels and minimize discrepancies.
  • Supported team training initiatives, enhancing employee knowledge of products and services.
  • Engaged with customers to address inquiries and resolve issues promptly.
  • Participated in merchandising efforts to optimize product displays and enhance sales potential.
  • Monitored point-of-sale systems for accuracy during transactions and reporting issues as needed.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Assured with the operation of the pharmacy in the filling and selling of prescriptions

Electronics Associate

Walmart
12.2019 - 03.2020
  • Assisted customers with electronics inquiries and product selection to enhance shopping experience.
  • Operated point-of-sale systems accurately to process transactions efficiently.
  • Collaborated with team members to maintain organized and well-stocked electronics section.
  • Educated customers on product features, benefits, and usage for informed purchasing decisions.
  • Supported promotional events by setting up displays and engaging customers effectively.

ClickList Associate

Kroger
09.2018 - 10.2018
  • Assisted in daily store operations to ensure efficient workflow and customer satisfaction.
  • Learned inventory management techniques to maintain stock levels and minimize discrepancies.
  • Supported team training initiatives, enhancing employee knowledge of products and services.
  • Engaged with customers to address inquiries and resolve issues promptly.
  • Participated in merchandising efforts to optimize product displays and enhance sales potential.
  • Monitored point-of-sale systems for accuracy during transactions and reporting issues as needed.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Assured with the operation of the pharmacy in the filling and selling of prescriptions

Education

Associate of Arts - History

Bluegrass Community And Technical College
Lexington, KY
12.2020

High School Diploma -

Scott County High School
Georgetown, KY
05.2017

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Policies and procedures

Certification

Licensed Kentucky Pharmacy Technician

PT00373701

Additional Information

  • Fully trained in Microsoft Office Suite

Languages

French
Professional Working

Timeline

Emerging Store Manager

Walgreens
08.2020 - Current

Electronics Associate

Walmart
12.2019 - 03.2020

ClickList Associate

Kroger
09.2018 - 10.2018

Associate of Arts - History

Bluegrass Community And Technical College

High School Diploma -

Scott County High School

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