Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Matteo Di Cocco

Sarnia,Ontario

Summary

Strong , ambitious worker skilled at operating in a variety of roles. Proactive and hardworking individual focused on continuous operational improvement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Rondo’s Pizza Plus
Bright's Grove, Ontario
11.2019 - Current
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Cultivated warm relationships with regular customers.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Planned order execution to simultaneously deliver items ordered together.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Smart Serve Certified

Athletic Coach

Galledadev Soccer Academy
Sarnia, Ontario
05.2016 - 10.2018
  • Maintained annual equipment inventory by storing, reconditioning and monitoring issued equipment.
  • Analyzed player skills to accurately assign players to teams and provide training for improvement.
  • Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
  • Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
  • Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
  • Managed practices, drills and games

Education

High School Diploma -

St. Patrick’s High School
Sarnia, Ontario
06.2022

Skills

  • Personnel training and development
  • Inter-department collaboration
  • Excellent time management skills
  • Customer Relations
  • Effective problem solver
  • Cash Handling

Additional Information

  • AWARDS , Grade 8 Valedictorian Ontario Scholars Award Grade 12 Honour Society Award High School Diploma

Certification

  • Certified, Smart Serve

Timeline

Customer Service Manager

Rondo’s Pizza Plus
11.2019 - Current

Athletic Coach

Galledadev Soccer Academy
05.2016 - 10.2018

High School Diploma -

St. Patrick’s High School

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Matteo Di Cocco