Open To Work
Matt Harrison
Blacksburg,VA
Summary
Change Management and Enablement Director with 20 years of experience in technology adoption and global enablement. Proven track record in designing transformation programs and optimizing processes for strategic goals. Expertise in balancing people-focused change with cost efficiency to enhance productivity. Strong skills in communication, leadership, and problem-solving drive organizational improvements and stakeholder satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project/Program Management Director
ServiceNow
05.2025 - Current
- Lead and support ServiceNow Customer Excellence Group business transformation strategy initiatives. Collaborate and program manage cross-functional people-process-platform.
- Led Customer Risk platform/process OCM for MVP launch of companywide escalation management.
- Designed and Implemented global AI-enabled Rewards & Recognition program for 2K employees.
- Contributed to the design of a standardized innovation management for ROI and OKR alignment.
- Implemented and managed ServiceNow Knowledge Management and SPM for internal programs.
Contractor, Program Director at ServiceNow
Stage 4 Solutions
08.2024 - Current
- Contractor. Led ServiceNow implementation of operational processes and strategic tracking systems, improving visibility into key GTM and business initiatives. Drive analysis and collaborate with cross-functional leaders to operationalize high-impact GTM and service delivery strategies.
- Implemented ServiceNow Strategic Portfolio Management (SPM) and developed custom executive dashboards for global strategic transformation initiatives.
- Develop and execute strategic initiatives that enhance process efficiency, GTM enablement, and business performance for 800 person Customer-facing organization.
- Standardize and streamline execution frameworks to ensure on-time, on-budget project delivery.
- Manage executive-level reporting and executive stakeholder communications.
Enablement Consultant at NoodleFactory AI
New River Enablement
05.2024 - 08.2024
- Contractor. Led market development and technology enablement for a Singapore-based AI SaaS provider in the education and workplace learning sectors. Partnered with executive leadership to refine GTM messaging, optimize partner engagement, and improve adoption.
- Secured two US-based partnerships within 60 days, generating a 40% margin per user.
- Built a 200 partner pipeline, increasing market awareness by 1,300 leads.
Project Management Consultant at Broadcom
Curate Partners
01.2024 - 02.2024
- Contractor. Facilitated the divestiture of VMware’s End User Computing business unit post-Broadcom acquisition by overseeing the transfer of active Professional Services US Federal engagements.
- Orchestrated short-term transition of ~12 active federal projects for compliance and continuity.
Director, GTM and Technology Enablement
Collibra
06.2022 - 12.2023
- Managed a team leading GTM enablement strategy for 500 sales engineering and professional services professionals, driving adoption of pricing, packaging, and ICP qualification methodologies. Developed and deployed automation solutions to improve data governance and sales insights.
- Implemented ICP qualification methodology, streamlining sales cycles and increasing conversions.
- Launched a data automation and governance framework, providing data-driven intelligence from to 1,000 users on 1,900 Closed Won deals.
- Trained 700 professionals across seven field roles, directly influencing a $200M pipeline impact.
Senior Manager, Global Enablement and Change Management
VMware
10.2017 - 06.2022
- Managed a global team leading global enablement for TechSummit, SKO, Role-Based Skills competency, and strategic change initiatives for 13,000 sales and technical employees.
- Achieved 51% field adoption in first year of a global enablement program supporting 13,000 employees, reducing operational costs by $1M annually and achieving 2 global awards.
- Transformed an enablement analytics team from a reactive model to an Agile, sprint-based methodology, improving response times and scalability.
Practice Manager, Professional Services PMO
VMware
08.2014 - 10.2017
- Managed a global team of 25 senior program and mid-career project managers, delivering $40M/yr in SaaS Cloud consulting engagements, and integration efforts supporting the AirWatch M&A.
- Grew quarterly consulting revenue by 75% over four years by coaching and process optimization.
- Promoted three project managers to senior roles through targeted career development.
Education
Master of Business Administration -
Southern New Hampshire University
Bachelor of Science - Finance
Southern New Hampshire University
Skills
- Change management
- Strategic portfolio management
- Business transformation
- Stakeholder management
- Cross-functional team leadership
Certification
- Cornell Executive Leadership Program
- Certified Change Management Professional (CCMP)
- PROSCI Change Management Practitioner
- SHRM Certified Professional (SHRM-CP)
- ISO 31000 Risk Management
- PMI Project Management Professional (PMP)
- PMI Agile Certified Practitioner (PMI-ACP)
- Scrum Professional (PSM-I)
- Leading SAFe (6.0)
- PMI Portfolio Management Professional (PfMP)
- ServiceNow Certified Systems Administrator (CSA)
- ServiceNow Certified Implementation Specialist - Strategic Portfolio Management (CIS-SPM)
- Human Resources (CIS-HRSD)
Timeline
Project/Program Management Director
ServiceNow
05.2025 - Current
Contractor, Program Director at ServiceNow
Stage 4 Solutions
08.2024 - Current
Enablement Consultant at NoodleFactory AI
New River Enablement
05.2024 - 08.2024
Project Management Consultant at Broadcom
Curate Partners
01.2024 - 02.2024
Director, GTM and Technology Enablement
Collibra
06.2022 - 12.2023
Senior Manager, Global Enablement and Change Management
VMware
10.2017 - 06.2022
Practice Manager, Professional Services PMO
VMware
08.2014 - 10.2017
Master of Business Administration -
Southern New Hampshire University
Bachelor of Science - Finance
Southern New Hampshire University