Matthew Asin
Wrightsville,PA
Summary
Dynamic Head Server with a proven track record at Multiple Restaurants, enhancing guest satisfaction through effective complaint resolution and exceptional communication. Skilled in training employees and increasing sales, I foster a motivated team environment while ensuring high standards in safe food handling and service excellence.
Overview
14
14
years of professional experience
Work History
Head Server
Blue Collar Restaurant
Landisville, PA
06.2021 - Current
- Trained and mentored staff on service standards and menu knowledge.
- Oversaw daily operations to ensure timely and efficient service delivery.
- Collaborated with kitchen team to optimize food presentation and order accuracy.
- Managed inventory levels, reducing waste through effective stock rotation practices.
Head Server
Federal Taphouse
Lancaster, PA
05.2016 - 03.2021
- Resolved customer complaints promptly, enhancing overall guest satisfaction experience.
- Developed training materials for new hires, improving onboarding process efficiency.
- Implemented new table management strategies to increase seating turnover rates.
- Conducted regular performance evaluations of staff to maintain high service quality standards.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
Head Server
Isaacs Restaurant & Pub
Lancaster, PA
05.2012 - 09.2016
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Supervised server staff and simultaneously served personal section of tables.
Education
Pastry Arts - Baking And Pastry
York Business Institute
York, PASkills
Safe food handling
Brand promotion
Multitasking skills
Cash handling
Exceptional communication
Training employees
Increasing sales
Guest relations
Staff training
Staff motivation
Complaint resolution
Menu memorization
High volume dining
Timeline
Head Server
Blue Collar Restaurant
06.2021 - Current
Head Server
Federal Taphouse
05.2016 - 03.2021
Head Server
Isaacs Restaurant & Pub
05.2012 - 09.2016
Pastry Arts - Baking And Pastry
York Business Institute