Matthew Babula
Summary
Results-oriented Retail Expert and Warehouse Operator with proven success in enhancing customer satisfaction and optimizing inventory management. Achieved revenue growth and minimized inventory loss percentages through effective merchandising and stock rotation strategies. Committed to delivering value in fast-paced environments by maintaining adaptability and a strong work ethic.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Bain de mer
Miami Beach, FL
04.2025 - 01.2026
- Greeted customers warmly and provided exceptional customer service, providing extensive product knowledge to maximise sales
- Boosted store revenue through upselling and cross selling techniques
- Trained staff on daily store operations and policies, enhancing sales strategies and providing performance feedback
- Monitored inventory and ordered stock strategically, ensuring high-selling items remained available for customers
- Closely monitored sales trends and price reduced low selling items to clear
- Checked deliveries of incoming stock and scanned items into system, maintaining accurate inventory data
- Conducted various reports to provide crucial information to account manager and store owner
Retail Sales Associate
Bain De Mer
Miami Beach, FL
01.2025 - 03.2025
- Greeted customers warmly and provided exceptional customer service, providing extensive product knowledge to maximize sales
- Boosted store revenue through upselling and cross selling techniques
- Maintained visual presentation standards through effective merchandising and timely removal of items from fitting rooms
- Organised stock rooms for easy accessibility and identification of inventory
Warehouse Operator
ALDI
Prestons, NSW
10.2010 - 12.2023
- Safely operated high-reach forklift in a fast paced environment to replenish stock for order pickers
- Exceeded KPIs by efficiency picking orders for stores via a voice picking device
- Conducted stock takes, investigated discrepancies, and rectified any issues to ensure accurate inventory management
- Trained new staff members on company standards to ensure readiness and compliance
- Acted as an occupational health and safety officer, monitored workplace conditions and implemented safety protocols
General Factory Worker
Dux
Moss Vale, NSW
02.2009 - 05.2010
- Met and exceeded KPIs, working on a production line, assembling products
- Inspected materials and finished products for defects, alerting supervisor to quality issues
- Operated various machinery, maintaining safety and efficiency standards
Stock Control And Sales Assistant
Prada
Sydney, NSW
03.2008 - 10.2008
- Managed stock control and assisted in sales operations, enhancing delivery processes and driving customer satisfaction
- Boosted store revenue through upselling and cross-selling techniques
- Delivered product knowledge to clients, maximizing sales opportunities and ensuring client satisfaction
- Coordinated with courier companies to streamline deliveries and track orders efficiently
- Maintained stock rooms to company standards, facilitating easy access for sales staff
- Participated in ongoing training to stay updated on current products, promotions, and industry trends
- Built strong working relationships with store associates and corporate staff members
- Remained calm and poised in high-stress, dynamic environment to promote service to clients and staff
Chiller And freezer Department Manager
Coles supermarkets
Moss Vale, NSW
03.2003 - 10.2007
- Increased sales by 20% and reduced overhead stock of low selling products by 80%
- Implemented strategies to reduce wastage and achieved a 70% reduction in waste
- Managed inventory processes to ensure optimal stock levels aligned with demand
- Trained staff according to company standards, setting clear performance expectations for team accountability
- Delivered customer service by assisting with enquiries, enhancing customer satisfaction and loyalty
- Developed strong professional relationships with fellow staff members and sales representatives
Duty Manager
Coles Group
Moss Vale, NSW
09.2002 - 03.2003
- Monitored and guided staff members after Store Manager's shift to ensure compliance with company standards
- Addressed customer concerns with friendly, knowledgeable support, maintaining composure and professionalism to enhance customer satisfaction
- Performed end of shift inspections across departments, securing the store by locking and alarming it
- Counted all cash drawers at the end of night and transferred funds into the store vault
General Store Associate
Coles Group
Moss Vale, NSW
02.2002 - 09.2002
- Prioritized helping customers over completing other tasks
- Focused on assisting customers to enhance their shopping experience.
- Replenished and merchandised stock and assisted in receiving stock
- Independently baked and packaged goods in the bakery department, maintaining cleanliness to company standards
Education
High school diploma -
Bowral high school
Bowral, NSWSkills
- Retail management
- Store Operations
- Checkout operations
- Sales transactions
- Order fulfillment
- Cash management
- Refund processing
- Financial transaction processing
- Payment card processing
- Transaction processing
- Inventory Management
- Numeracytory Coordination
- Merchandising
- Logistics Coordination
- Sales
- POS systems
- Team management
- Shift management
- Supervising experience
- Customer service
- Customer communication
- Sales
- Communication skills
- Logistics Coordination
Certification
- OSHA- occupational health and safety certified, 05/01/26, 05/31/27
- HIPPA compliance certification, 05/01/26, 05/31/27
- Certificate 2 in retail operations, 02/01/02, 12/31/02
- Driver's License
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Assistant Store Manager
Bain de mer
04.2025 - 01.2026
Retail Sales Associate
Bain De Mer
01.2025 - 03.2025
Warehouse Operator
ALDI
10.2010 - 12.2023
General Factory Worker
Dux
02.2009 - 05.2010
Stock Control And Sales Assistant
Prada
03.2008 - 10.2008
Chiller And freezer Department Manager
Coles supermarkets
03.2003 - 10.2007
Duty Manager
Coles Group
09.2002 - 03.2003
General Store Associate
Coles Group
02.2002 - 09.2002
High school diploma -
Bowral high school