Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Matthew Bateman

New Franken,WI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Innovative and goal-oriented Management professional committed to helping others succeed at their jobs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager

Oneida Retail Enterprise
03.2020 - Current
    • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
    • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
    • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
    • Interacted well with customers to build connections and nurture relationships.
    • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
    • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
    • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
    • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
    • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
    • Efficient in using SSCS Backoffice, AS400, and other technical equipment used in everyday Retail business.

Security Officer

Oneida Gaming
03.2018 - 02.2020
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Wrote detailed reports of all security breaches and investigations.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Investigated suspicious activities and persons to maintain security of premises.

Slot Representative

Oneida Gaming
12.2016 - 02.2018
  • Excellent Customer Service.
  • Pay out Jackpots in a timely manner.
  • Perform minor fixes on slot machines.

Backroom Lead

Sears
06.2013 - 04.2017
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Loaded customer orders into their vehicles with the "5 Minute Rule."
  • Shipped out customer orders through UPS.

Education

No Degree - Criminal Justice

Northeast Wisconsin Technical College
Green Bay, WI

No Degree - Business Administration

College of Menominee Nation
Keshena, WI
06.2026

Skills

  • Team Development
  • Staff Training
  • Strategic Planning
  • Money Handling
  • Computer Skills
  • Retail Operations
  • Retail Operations Management
  • AS400
  • Kronos
  • Backoffice

Certification

  • I hold all necessary certifications and trainings required to be held by a Manager for Oneida Retail Enterprise.

Timeline

Assistant Manager

Oneida Retail Enterprise
03.2020 - Current

Security Officer

Oneida Gaming
03.2018 - 02.2020

Slot Representative

Oneida Gaming
12.2016 - 02.2018

Backroom Lead

Sears
06.2013 - 04.2017

No Degree - Criminal Justice

Northeast Wisconsin Technical College

No Degree - Business Administration

College of Menominee Nation

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Matthew Bateman