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Hi, I’m
Matthew Baumgarten
Loan operations
Humble
Work Preference
Summary
Accomplished Operations Specialist with 20 years of experience in high-volume environments. Delivers comprehensive support using Microsoft Office and Google Suite to enhance business development and efficiency. Skilled in calendar management and document redlining, transforming complex information into actionable reports for leadership in sectors like clean energy and data centers.
Overview
1
Certification
23
years of professional experience
Work History
JEFFERSON CAPITALHOUSTON
Loan Operations Services
11.2024 - 01.2026
Job overview
- Apply new settlements to customer accounts with extreme precision, ensuring 100% data integrity while updating protocol and closing settlement accounts.
- Distill high volumes of incoming information from assigned queues to prioritize and complete tasks under tight daily deadlines.
- Maintain a high-velocity output by completing a minimum of 100 accounts daily, anticipating departmental needs to ensure seamless workflow operations.
- Utilize Microsoft Office Suite and internal platforms to coordinate data entry and process documentation for loan settlement life cycles.
CONN'S HOMEPLUSHOUSTON
Loan Operations Representative
07.2020 - 11.2024
Job overview
- Updated loan accounts for accuracy and implemented new strategies for tracking payments, utilizing document redlining to refine internal training formulas.
- Resolved customer inquiries within strict time limits, navigating ambiguity to deliver solutions in a high-pressure environment.
- Coordinated with large groups to accomplish major account updates, leveraging project coordination skills to meet collective milestones.
- Employed Adobe Acrobat for secure document processing and record-keeping in compliance with regulatory standards.
HYATT REGENCY GALLERIAHOUSTON
Night Auditor
07.2018 - 10.2019
Job overview
- Distilled nightly data to create comprehensive revenue, occupancy, and credit reports for senior leadership, facilitating informed business decisions.
- Managed calendar reservations and guest check-ins using sophisticated property management systems to ensure 24/7 operational continuity.
- Anticipated guest needs by answering service calls and delegating tasks through internal communication channels similar to Slack and Asana.
- Audited nightly financial transactions to resolve discrepancies and maintain rigorous fiscal oversight.
LANDRY'SHOUSTON
Reservations Specialist
05.2017 - 04.2018
Job overview
- Perfect script communication to increase efficiency while providing exemplary support for high-stakes reservations and special events.
- Coordinated complex accommodations for large-scale venues, including tournaments and concerts, ensuring all logistical needs were met.
- Optimized existing reservations by applying casino promotions, demonstrating an ability to pivot based on real-time availability and client needs.
WESTIN HOTELSHOUSTON
service express supervisor
01.2003 - 01.2014
Job overview
- Managed complex employee scheduling calendar and conducted multi-level training to enhance staff readiness.
- Developed and revised training materials and checklists to standardize operational procedures and ensure effective knowledge transfer.
- Oversaw health and safety protocols across hotel grounds, anticipating potential emergencies and coordinating rapid resolution protocols.
- Provided administrative and operational support as Manager on Duty, liaising between departments to improve service delivery.
- Evaluated employee performance using data-driven metrics to identify candidates for promotion and increased organizational responsibility.
Education
UNIVERSITY OF HOUSTONHOUSTON, TX
Bachelor of Science from Hotel and Restaurant Management
Skills
- Loan underwriting
- Project management
- Data analysis
- Financial reporting
- Administrative coordination
- Team coordination
- Productivity tools
- Strategic problem solving
- Customer support
- Conflict resolution
Certification
TABC Certified - Texas Alcoholic Beverage Commission
Timeline
Loan Operations Services
JEFFERSON CAPITAL
11.2024 - 01.2026
Loan Operations Representative
CONN'S HOMEPLUS
07.2020 - 11.2024
Night Auditor
HYATT REGENCY GALLERIA
07.2018 - 10.2019
Reservations Specialist
LANDRY'S
05.2017 - 04.2018
service express supervisor
WESTIN HOTELS
01.2003 - 01.2014
UNIVERSITY OF HOUSTON
Bachelor of Science from Hotel and Restaurant Management
06.2026