Matthew Borunda
Loomis,California
Summary
Dynamic and results-driven professional with a strong background in customer service and team collaboration. Expertise in training new crew members, ensuring adherence to food safety standards, and enhancing overall service quality.
Overview
3
3
years of professional experience
Work History
Crew Member
Raising Cane's
Sacramento, CA
01.2024 - Current
- Earned "Service Specialist" title for outstanding customer service and guided Crew Members in delivering similar experiences
- Promoted to "Trainer" to introduce new crew members to their position in the restaurant, ensuring they are confidently prepared to fill the role.
- Promoted into the "HIPO" program, which involved sharing managerial duties such as ensuring crew members follow expected standards and food safety procedures are completed accurately.
Education
Bachelor of Science - Computer Science
Sacramento State
Sacramento, CA05-2028
Skills
- Food safety
- Customer service
- Customer engagement
- Cash handling
- Performance improvement
- Time management
- Multitasking
- Works well under pressure
- Teamwork and collaboration
- Communication
- Critical thinking
Timeline
Crew Member
Raising Cane's
01.2024 - Current
Bachelor of Science - Computer Science
Sacramento State