Matthew Braaten

• Franchise market was open 10 years previous before acquiring.
• Maintained 155% above national average for all Mac Franchises (CY 2022, 2023 and midway through 2024)
• Presidents Club Top 125 Franchise 2023
• Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
• Managed inventory and overhead costs effectively to maintain business profitability.
• Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
• Evaluated competitor strategies regularly to stay ahead of industry developments and maintain a competitive edge in the marketplace.
• Increased business with improved marketing and customer service strategies, resulting in $466k in revenue in 2023.
• Mentored incoming franchises in region.

• Established a solid reputation as a trusted advisor within the diesel truck industry, leading to an increase in referral business.
• Boosted client satisfaction by providing knowledgeable guidance on diesel truck features and benefits.
• Negotiated favorable deals for both the company and clients, ensuring mutually beneficial outcomes.
• Delivered exceptional after-sales support, fostering long-term relationships with satisfied customers.
• Organized and participated in trade shows, promoting brand awareness and generating leads for future sales opportunities.
• Developed strong rapport with clients, resulting in increased repeat business and referrals.
• Conducted thorough vehicle inspections before each sale, guaranteeing high-quality products for clients.
• Leveraged CRM systems effectively to track leads, follow-ups, appointments, and closed deals.

• Boosted client satisfaction by providing knowledgeable guidance on diesel truck features and benefits.
• Negotiated favorable deals for both the company and clients, ensuring mutually beneficial outcomes.
• Managed Washington State contract (Both A & B) for new truck sales
• New vocational truck sales Specializing in Log trucks, Dump trucks, Heavy Haul and Over the road.
• Customer presentations at various locations from offices to large venues.
• Working with WA State Operations, City Councils and County Governments within Washington to ensure smooth sales and ease for closing orders.
• Closely working with body builders on correct build and component placement.

Sales duties were the same as above. Worked for this company twice.

• Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
• Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
• Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
• Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
• Increasing Allison Transmission market penetration in WA, OR, AK and ID.
• OEM dealer and customer presentations in both larger and small venues. Largest being 400 attendees.
• Managed two AOR's for four years (British Columbia also during the down turn)
• Travel with customers for Plant Tours and Ride & Drives at various locations throughout the country.
• Troubleshooting customer issues and working with engineers and service to correct them.

• Troubleshot systems, traced problems and diagnosed root causes.
• Assessed component damage and provide accurate failure analysis.
• Maintained up-to-date knowledge of industry trends and advancements through regular participation in ongoing professional development courses.
• Removed components and completed repairs or installed new replacements.
• Provided exceptional customer service by addressing concerns promptly and offering clear explanations of required repairs or services.
• Allison Transmission overhaul( AT500, MT600, HT700, 1K/2K, MD3000, HD4000)
• Engine overhaul (Detroit Diesel Series 50 & 60)