Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Brothers

Security
Vancouver ,WA

Summary

Dynamic customer support professional with extensive experience at G2 Security Services and Globe Security. Proven ability to enhance client satisfaction through effective communication and technical troubleshooting. Recognized for maximizing operational efficiency and fostering teamwork, while ensuring safe and timely assistance for passengers, including those with special needs.

Overview

2023
2023
years of professional experience

Work History

Parking Control Rep

port of portland

Skycap

G2 Security Services
03.2019 - 08.2022

checking in people in and bags and issue boarding passes and taken bags on the belt

Skycap

Huntleigh Corp and G2 Security Services
06.1996 - 03.2019
  • Supported airline operations by promptly responding to gate assignment changes and adapting to schedule adjustments.
  • Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
  • Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.

Security Guard

Washington State
09.1983 - 06.1993

check buildings and make sure all windows and doors are locked.

Wheelchair Agent

Globe Security
06.1994 - 1996

picking up passages from the curb and at the ticket counter and picking up passengers from the gate and take them wherever they need to go.

  • Guaranteed safe transportation between gates by expertly navigating the complexities of airport layout while maneuvering wheelchairs with precision.
  • Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.

Education

High School Diploma -

Columbia River
Vancouver, WA

Skills

Customer support

Technical troubleshooting

Client service

Sales reporting

Client services

Timeline

Skycap

G2 Security Services
03.2019 - 08.2022

Skycap

Huntleigh Corp and G2 Security Services
06.1996 - 03.2019

Wheelchair Agent

Globe Security
06.1994 - 1996

Security Guard

Washington State
09.1983 - 06.1993

Parking Control Rep

port of portland

High School Diploma -

Columbia River
Matthew Brothers Security