Matthew Byrkett
Hyatt Place Altoona/Des Moines
Bondurant
2
years of professional experience
I have grown into a dynamic front desk professional with experience in managing high-volume operations and cash handling. Skilled in upselling and training staff, consistently enhancing guest satisfaction and driving revenue growth.
I have a customer-focused approach and genuine willingness to learn and grow in a dynamic environment. Brings a solid foundation in communication and organization, easily adapting to new information and procedures. Ready to use and develop problem-solving and multitasking skills in [Desired Position] role.
Work History
Front Desk Agent
2 Years 2 Months- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated with sales executives to streamline operations and improve client engagement strategies.
- Crafted and served a diverse range of cocktails and beverages, contributing to a vibrant hotel atmosphere.
- Assisted in training new staff on front desk procedures and customer service best practices.
- Conducted daily audits of cash drawers, ensuring accuracy in financial transactions and reports.
- Implemented efficient workflow processes to enhance guest experiences and minimize wait times.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Monitored lobby area for cleanliness and organization, contributing to a welcoming environment for guests.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Coordinated and confirmed reservations for guests through phone, in-person interactions, and digital platforms, ensuring accurate and timely communication.
- Oversaw fast-paced front desk operations and guests' needs at a a busy facility.facility.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Assisted in training new front desk agents, sharing best practices and procedures.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
Education
High School Diploma
Skills
Front office support
Customer service
Sales expertise
Cash handling
Nightly audits
Event coordination
Problem-solving skills
Conflict management
Computer skills
Relationship building
Timeline
Front Desk Agent
Hyatt Place Altoona/Des Moines
06.2024 - CurrentRead More
St Augustine High School
High School Diploma
Read More