Matthew Carlisle

Server

StoryPoint Senior Living

Grove City, OH

07.2019 - Current

Ensured that each guest was served courteously, quickly, and efficiently.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Provided exceptional service to high volume of daily customers.
Took orders from customers accurately and in a timely manner.
Operated POS terminals to input orders, split bills and calculate totals.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Delivered food orders promptly and courteously.
Cleaned tables and chairs to prepare dining area for next customers.
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Followed health safety guidelines when preparing and serving food products.
Served food and beverages to patrons and immediately remedied issues with orders.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Checked food before serving it to customers.
Greeted guests and provided menus.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Stayed informed about daily specials, new menu items, promotions.
Filled condiments and napkin containers during slack periods.