Matthew Cartwright
Green Cove Springs,FL
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Horton Truck Service
Jacksonville, FL
10.2022 - Current
- Assisted in managing daily operations of truck service department.
- Coordinated scheduling for service appointments and technician assignments.
- Maintained accurate records of vehicle repairs and services performed.
- Communicated effectively with customers regarding service options and timelines.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Conducted inventory checks for tools and parts used in service operations.
- Implemented process improvements to enhance workflow efficiency in the shop.
Fleet Mechanic/Semi Truck Driver
Garland Transport
Jacksonville, FL
09.2020 - Current
- Inspected and diagnosed mechanical issues in fleet vehicles.
- Performed routine maintenance on trucks and trailers.
- Repaired and replaced faulty components in vehicles.
- Maintained detailed records of service and repairs.
- Utilized diagnostic tools to troubleshoot mechanical problems.
- Ensured compliance with safety regulations and standards.
- Coordinated with parts suppliers for timely inventory management.
- Repaired and replaced parts such as engines, transmissions, axles, brakes, steering systems and electrical components.
- Diagnosed faults by using technical knowledge, computer testing equipment and specialized tools.
- Checked fluid levels in differentials, transmissions and transfer cases.
- Followed manufacturer guidelines when performing repairs to maintain safety and reliability of vehicle or piece of equipment.
- Tested repaired equipment to ensure proper performance.
- Provided advice on how to extend the life of a vehicle's components through preventive maintenance practices.
- Identified potential problems with the vehicles before they occur by inspecting them regularly.
- Updated logs and vehicle records to maintain compliance.
- Completed scheduled maintenance services within specified time frames.
- Coordinated preventive maintenance schedules for units.
- Coordinated with vendors in sourcing quality replacement parts at competitive prices.
- Readied vehicles for annual safety and roadworthiness inspections.
- Installed new filters and lubricants when necessary.
- Ordered new parts or materials needed for repair jobs.
- Raised trucks, buses and heavy parts or equipment with hydraulic jacks or hoists.
- Conducted test drives before and after repair services.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Optimized brake systems by adjusting and replacing components.
- Ran diagnostics on heating and cooling systems to trace faults and completed skilled repairs.
- Repaired and serviced air conditioning, heating and electrical systems.
Heavy Diesel Mechanic
Horton Truck Service
Jacksonville, FL
09.2018 - 04.2020
- Repaired and replaced faulty components to ensure vehicle reliability.
- Performed routine maintenance services on trucks and heavy equipment.
- Utilized diagnostic tools to troubleshoot mechanical failures effectively.
- Mentored junior mechanics on best practices in diesel engine repairs.
- Ensured adherence to safety protocols during all maintenance procedures.
- Disassembled major assemblies such as transmissions, differentials and steering gears to replace worn components.
- Inspected brake systems including lines, hoses, drums and discs for wear defects.
- Operated diagnostic testing equipment to troubleshoot issues related to the engine system performance.
- Followed safety procedures while handling hazardous materials such as fuels and lubricants.
- Conducted regular inspections of vehicles and equipment to detect malfunctions or needed repair services.
- Provided technical advice regarding diagnosis of component failures or service requirements.
- Ensured that all work areas were clean, safe and organized at all times.
- Welded broken parts and structural members made from steel plates as required.
- Replaced worn or defective parts using hand tools and power tools.
- Diagnosed problems and performed necessary mechanical repairs to diesel engines, transmissions, brakes, hydraulic systems.
- Complied with company policies regarding quality assurance processes.
- Placed orders for parts necessary to complete vehicle repairs and installations.
- Utilized computer programs and visual inspections to diagnose problems with brakes, steering and transmissions.
- Completed preventive maintenance on engines, transmissions, tires and other vehicle systems.
- Performed checklist of fluid levels, air filter, tire pressure and more as part of service orders.
- Operated specialty equipment, standard tools and gauges to complete assessments and repairs.
- Completed in-depth inspections of vehicle brakes, steering and other systems to check for safety and performance issues.
- Raised trucks, buses and heavy parts or equipment with hydraulic jacks or hoists.
- Maintained vehicles by changing oil, checking batteries and lubricating components.
General Manager
Trailco
Jacksonville, FL
02.2017 - 09.2018
- Oversaw daily operations to ensure efficient workflow and resource allocation.
- Developed strategic plans to enhance customer satisfaction and service delivery.
- Managed budgeting processes to optimize financial performance and cost control.
- Implemented quality assurance protocols to maintain high service standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Education
Orange Park High School
Orange Park, FLSkills
- Scheduling coordination
- Vehicle inspection
- Fleet maintenance
- Parts ordering
- Attention to detail
- Time management
- Safety compliance
- Staff management
- Adaptability and flexibility
- Employee supervision
- Workplace safety compliance
- Product and service sales
- Workload management
Certification
- ASE certified in both heavy duty and light duty brakes and suspension, preventive maintenance, heavy duty parts, and service advisor.
Timeline
Assistant Manager
Horton Truck Service
10.2022 - Current
Fleet Mechanic/Semi Truck Driver
Garland Transport
09.2020 - Current
Heavy Diesel Mechanic
Horton Truck Service
09.2018 - 04.2020
General Manager
Trailco
02.2017 - 09.2018
Orange Park High School