Matthew Castillo
The Bronx,NY
Summary
Detail-oriented Cashier with extensive experience in cash handling and customer service. Demonstrates strong problem-solving and communication skills that enhance customer satisfaction and streamline operations. Skilled in payment processing, maintaining a clean checkout area, and collaborating effectively within teams. Committed to operational efficiency and delivering a positive shopping experience.
Overview
1
1
year of professional experience
Work History
Cashier
Community Service Group
New York, New York
04.2026 - 04.2026
- Processed customer transactions efficiently and accurately.
- Assisted customers in locating products and answering questions.
- Managed cash register operations, ensuring accurate handling of cash and credit payments.
- Maintained cleanliness and organization of the checkout area.
- Collaborated with team members to ensure smooth store operations.
- Delivered prompt customer service by effectively addressing concerns and inquiries.
- Engaged in training sessions to learn company policies and procedures.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Replenished merchandise on shelves to maintain product availability for customers. with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Issued receipts, refunds, credits or change due to customers.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
Washing Cars
Myself
New York, New York
05.2025 - 07.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Achieved cost-savings by developing functional solutions to problems.
Education
High School Diploma -
À Philph Randolph Campus Highschool
443w 135st06-2028
Skills
- Cash handling
- Payment processing
- Refund handling
- Ordering and stocking
- Scanner operations
- Customer service
- Customer satisfaction
- Team collaboration
- Communication skills
- Time management
- Problem solving
- Issue resolution
- Fraud prevention awareness
- Product knowledge
- Basic math
- Organizational skills
- Staff mentoring
- Promotions and discounts
- Empathy and patience
- Patience and empathy
Timeline
Cashier
Community Service Group
04.2026 - 04.2026
Washing Cars
Myself
05.2025 - 07.2025
High School Diploma -
À Philph Randolph Campus Highschool