Matthew Castrignano
Oak Ridge,NJ
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Buffalo Wild Wings, with the additional help of expertise from my previous jobs. Proven ability to engage guests and enhance their experience while efficiently operating POS systems. Strong work ethic and memory retention contribute to effective multitasking in high-pressure environments, ensuring satisfaction and loyalty. Ready to resolve a conflict when it is needed with respect and kindness.
Overview
7
7
years of professional experience
Work History
Server
Buffalo Wild Wings
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Package Handler
The Milton Inn
06.2021 - 09.2023
- Learned how to work independently and efficiently.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Read items carefully and put them into their designated areas.
- Contributed to increased productivity by working effectively in high-pressure situations.
Soccer Referee
US Soccer Association
09.2018 - 11.2022
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
- Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.
Drive-Thru Cashier
McDonald's
06.2018 - 04.2021
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Bagged food and read orders carefully to ensure customers get what they asked for.
- Demonstrated outgoing, friendly behavior and positive attitude while interacting with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Learned how to multitask and deal with a busy work environment at a young age.
Education
High School Diploma -
Montclair State University
Montclair, NJ05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
- Point of sale (POS) system operations
- Upselling techniques
Accomplishments
- Conflict/Resolution with unhappy customers.
- Teaching new employees how to effectively multitask and handle pressure.
- De-escalating situations by hearing people out and providing a solution.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server
Buffalo Wild Wings
02.2024 - Current
Package Handler
The Milton Inn
06.2021 - 09.2023
Soccer Referee
US Soccer Association
09.2018 - 11.2022
Drive-Thru Cashier
McDonald's
06.2018 - 04.2021
High School Diploma -
Montclair State University
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