Matthew Cifuentes
Chicago,IL
Summary
Secure a responsible career, where use of my training and skills make a substantial impact on the success of the company.
Overview
7
7
years of professional experience
Work History
Manager on Duty
Formula Fitness
11.2019 - Current
- Provide customer service through daily interaction with customers/members
- Supervision of the operations team making sure all assigned responsibilities are completed in a timely manner.
- Assist other departments daily with member issues and services.
- Complete special projects assigned by upper management.
- Process shipments and restock cleaning supplies daily.
- Assist with daily cleaning and sterilization of equipment per state and company guidelines.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Stock Associate
GUESS factory store
09.2021 - 12.2021
- Took in and processed shipment that came in daily.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Managed inventory storage in clean and organized fashion.
Customer Service Representative
Royal Swings
09.2017 - 04.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Associate of Arts - Physical Therapy
Triton College
Melrose Park, IL12.2019
Associate of Arts - Physical Therapy
Oakton Community College
Des Plaines, IL06.2019
Skills
- Customer service focus
- Delegation capabilities
- Sales and Marketing
- Staff Training and Development
References
Available upon request.
Timeline
Stock Associate
GUESS factory store
09.2021 - 12.2021
Manager on Duty
Formula Fitness
11.2019 - Current
Customer Service Representative
Royal Swings
09.2017 - 04.2019
Associate of Arts - Physical Therapy
Triton College
Associate of Arts - Physical Therapy
Oakton Community College