Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Matthew Cifuentes

Chicago,IL

Summary

Secure a responsible career, where use of my training and skills make a substantial impact on the success of the company.

Overview

7
7
years of professional experience

Work History

Manager on Duty

Formula Fitness
11.2019 - Current
  • Provide customer service through daily interaction with customers/members
  • Supervision of the operations team making sure all assigned responsibilities are completed in a timely manner.
  • Assist other departments daily with member issues and services.
  • Complete special projects assigned by upper management.
  • Process shipments and restock cleaning supplies daily.
  • Assist with daily cleaning and sterilization of equipment per state and company guidelines.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Stock Associate

GUESS factory store
09.2021 - 12.2021
  • Took in and processed shipment that came in daily.
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Managed inventory storage in clean and organized fashion.

Customer Service Representative

Royal Swings
09.2017 - 04.2019
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

Associate of Arts - Physical Therapy

Triton College
Melrose Park, IL
12.2019

Associate of Arts - Physical Therapy

Oakton Community College
Des Plaines, IL
06.2019

Skills

  • Customer service focus
  • Delegation capabilities
  • Sales and Marketing
  • Staff Training and Development

References

Available upon request.

Timeline

Stock Associate

GUESS factory store
09.2021 - 12.2021

Manager on Duty

Formula Fitness
11.2019 - Current

Customer Service Representative

Royal Swings
09.2017 - 04.2019

Associate of Arts - Physical Therapy

Triton College

Associate of Arts - Physical Therapy

Oakton Community College

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Matthew Cifuentes