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Matthew Coronado
Montclair,CA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Kelly’s Sport Pub & Grille. Proven ability to enhance guest experiences through effective multitasking and cash handling. Recognized for fostering customer loyalty and collaborating with team members to ensure seamless service during peak hours.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Server
Kelly’s Sport Pub & Grille
Chino, CA
08.2023 - Current
- Delivered exceptional customer service in high-pressure dining environment.
- Managed multiple tables efficiently, ensuring timely service and guest satisfaction.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Processed transactions swiftly using point-of-sale system, maintaining cash accuracy.
- Assisted in training new servers on menu items and service protocols.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area to meet health standards.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Barback
Kelly’s Sports Pub & Grille
Chino, CA
08.2023 - 05.2024
- Assisted bartenders in preparing drinks and serving customers efficiently.
- Maintained cleanliness of bar area, ensuring adherence to hygiene standards.
- Stocked and organized inventory, facilitating quick access for bar staff.
- Supported event setup and breakdown, contributing to smooth operations during busy hours.
- Implemented best practices for waste reduction and inventory management consistently.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Restocked ice, condiments, and snacks.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Replaced empty kegs and soda syrups.
Education
Bachelor of Arts - Psychology
California State University, Fullerton
Fullerton, CAHigh School Diploma -
Damien High School
La Verne, CA05.2023
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
Memory retention
Customer service
Safe food handling
Menu memorization
Food running
Service prioritization
Team collaboration
Sales techniques
Food safety practices
Table bussing
Suggestive selling
Point of sale operation
Food sales and promotion
Task prioritization
Certification
Food Handlers Certified
RBS Certified
Timeline
Server
Kelly’s Sport Pub & Grille
08.2023 - Current
Barback
Kelly’s Sports Pub & Grille
08.2023 - 05.2024
Bachelor of Arts - Psychology
California State University, Fullerton
High School Diploma -
Damien High School