Matthew Courter
BLOOMINGTON, Indiana,IN
Summary
Dynamic E-commerce and Sales Associate with a proven track record at Goodwill Industries, excelling in customer engagement and conflict resolution. Skilled in enhancing store appeal and maximizing revenue through effective merchandising. Adept at teamwork and problem-solving, fostering loyalty and repeat business while maintaining a professional demeanor.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
E-commerce/ Sales Associate
Goodwill Industries of Central and Southern Indiana
02.2017 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Engaged in friendly conversation with customer to better uncover individual needs.
- In E-commerce sector I scanned product and decided if that product was quality enough to send for online sales or for sales on the floor creating higher potential revenue for payroll.
Food Production/ 2nd Assistant Manager
One World Commissary
01.2005 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Engaged in friendly conversation with customer to better uncover individual needs.
- In E-commerce sector I scanned product and decided if that product was quality enough to send for online sales or for sales on the floor creating higher potential revenue for payroll.
Education
Bloomington High School South
Bloomington, INSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Verbal/written communication
- Stocking and receiving
- Fitting room maintenance
- Customer engagement
- Professional demeanor
Timeline
E-commerce/ Sales Associate
Goodwill Industries of Central and Southern Indiana
02.2017 - 09.2024
Food Production/ 2nd Assistant Manager
One World Commissary
01.2005 - 08.2016
Bloomington High School South