Matthew Cummins
Paris,KY
Summary
Dedicated retail specialty associate sales manager motivated to maintain customer satisfaction and contribute to company success. Reliable and driven, a great communicator, possessing the skills necessary for building customer relationships. Personable and dedicated to meeting customers' needs. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
15
15
years of professional experience
Work History
Specialty Assistant Store Manager
Lowes Home Improvement Stores
Frankfort, Kentucky
11.2023 - Current
- Coordinates strategies to fulfill and exceed store sales objectives, concentrating on sales, credit, and installation metrics.
- Manages the hiring of sales specialists and supervisors, ensuring alignment with the specialty sales department's needs.
- Conduct weekly department walkthroughs with the Store Manager to strategize sales growth initiatives.
- Create lead tables for high-traffic days to increase sales and credit applications.
- Provide assistance to multiple store departments, as needed.
- Serves as the primary liaison for the installation team, ensuring seamless communication and coordination.
- Manages inventory across all sales departments.
- Conducts in-store demos to highlight promotional and new products, in order to enhance customer awareness and interest.
Front End Supervisor
Lowes Home Improvement Stores
Georgetown, Kentucky
09.2022 - 11.2023
- Supervised front-end staff to ensure excellent customer service and satisfaction.
- Trained new employees on checkout procedures and store policies effectively.
- Managed cash handling processes to maintain accuracy and security in transactions.
- Created and maintained daily schedules for cashiers and customer service associates efficiently.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Conducted regular performance evaluations of front end personnel.
- Managed the processing and fulfillment of all online orders to ensure timely delivery.
Flooring Supervisor
Lowes Home Improvement Stores
Georgetown, Kentucky
02.2022 - 09.2022
- Assisted customers in product selection and provided expert flooring advice.
- Managed inventory levels for flooring materials.
- Collaborated with sales associates to address customer inquiries and concerns.
- Offered constructive advice to help team members improve performance.
- Resolved customer complaints related to flooring products or services in a timely manner.
- Maintained open communication with clients regarding changes in the scope, timeline of product arrival, or installation concerns.
- Helped customers choose between different flooring types such as carpet, hardwood, and laminate.
- Offered information about pricing, payment and delivery options.
- Stayed up to date on latest styles, trends and available flooring brands.
Sales Specialist, Head Cashier, Sales Floor Associate
Lowes Home Improvement Stores
Georgetown, KY
03.2018 - 03.2022
- Addressed customer requirements to ensure satisfaction with services offered.
- Facilitated product understanding among customers for effective home improvement solutions.
- Provided training and mentorship to coworkers to enhance team performance and knowledge.
Customer Service Representative
KOI Auto Parts
Georgetown, KY
11.2015 - 11.2017
- Answer customer telephone calls regarding existing accounts.
- Respond to questions and concerns about products and services.
- Consult with customers to evaluate needs and determine the best options.
- Consistently improve customer satisfaction through the resolution of conflicts, issues, and concerns.
Customer Service Supervisor
Kroger
Georgetown, KY
06.2010 - 04.2015
- Resolved service issues to enhance operational efficiency.
- Processed returns accurately to maintain inventory integrity.
- Created weekly work schedules to optimize staff productivity.
- Supervised front-line associates, ensuring adherence to company standards.
Education
High School Diploma -
Scott County High School
Georgetown, KY05-2012
Some College (No Degree) -
Bluegrass Community And Technical College
Lexington, KYSkills
- Service orientation
- Problem solving
- Results-driven mindset
- Continuous improvement
- Customer support
- Ethics and integrity
- Conflict resolution
- Team leadership
- Effective communication
- Courteous demeanor
- Positive attitude
References
Rachel Wells (859)391-7191
Jessica McGee (502)642-0977
Kenny Hogsten (502)370-7656
Timeline
Specialty Assistant Store Manager
Lowes Home Improvement Stores
11.2023 - Current
Front End Supervisor
Lowes Home Improvement Stores
09.2022 - 11.2023
Flooring Supervisor
Lowes Home Improvement Stores
02.2022 - 09.2022
Sales Specialist, Head Cashier, Sales Floor Associate
Lowes Home Improvement Stores
03.2018 - 03.2022
Customer Service Representative
KOI Auto Parts
11.2015 - 11.2017
Customer Service Supervisor
Kroger
06.2010 - 04.2015
High School Diploma -
Scott County High School
Some College (No Degree) -
Bluegrass Community And Technical College