Matthew Dalton
Staten Island
Summary
Dynamic professional with extensive experience at The Home Depot, excelling in customer service and leadership. Proven track record in enhancing workflow efficiency and staff development. Skilled in problem resolution and sales strategies, fostering customer loyalty and satisfaction. Committed to mentoring teams and implementing effective process improvements.
Overview
17
17
years of professional experience
Work History
Department Supervisor
The Home Depot
12.2022 - Current
- Pro/Rental DH - Flooring/Specialty DH
- Supervised daily operations, ensuring compliance with safety protocols and company standards.
- Trained and mentored team members on product knowledge and customer service techniques.
- Implemented process improvements to enhance workflow efficiency within the department.
- Coordinated inventory management, optimizing stock levels to meet customer demand.
- Conducted performance evaluations, providing feedback and development opportunities for staff.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
Sales Specialist
The Home Depot
10.2021 - 12.2022
- Flooring/Appliance/Millwork Specialist
- Assisted customers in product selection, enhancing shopping experience and satisfaction.
- Executed daily inventory management to maintain stock levels and organization.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Responded to customer inquiries, providing accurate information on products and services.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Front Desk Receptionist
Children’s Aid
09.2017 - 03.2020
- Greeted and assisted visitors, ensuring a welcoming front desk environment.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and maintained calendar for office personnel, optimizing time management.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Counselor
Children’s Aid
05.2009 - 09.2016
- Facilitated individual and group counseling sessions for children facing various emotional challenges.
- Developed and implemented age-appropriate coping strategies to enhance resilience and emotional well-being.
- Collaborated with parents and educators to create supportive environments for children's growth.
- Conducted assessments to identify students' needs and track progress over time.
Education
High School Diploma -
St Peter’s Boys
Staten Island, NYSkills
- Customer service
- Problem resolution
- Leadership skills
- Interactive communication skills
- Sales strategies
- Promotions execution
- Coaching and mentoring
- Staff development
Timeline
Department Supervisor
The Home Depot
12.2022 - Current
Sales Specialist
The Home Depot
10.2021 - 12.2022
Front Desk Receptionist
Children’s Aid
09.2017 - 03.2020
Counselor
Children’s Aid
05.2009 - 09.2016
High School Diploma -
St Peter’s Boys