Matthew De Freitas
Winthrop
Summary
Dynamic Returns Operations Specialist at Hertz with a proven track record in customer service and attention to detail. Adept at managing high-volume vehicle returns and ensuring fleet readiness. Recognized for effective communication and teamwork, consistently enhancing customer experiences and operational efficiency in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Returns Operations Specialist
Hertz
Boston
02.2025 - Current
- As a Return Operations Specialist at Hertz, I manage high-volume vehicle return processes while delivering professional customer service.
- I conduct detailed vehicle inspections for damage, fuel levels, and overall condition, accurately close rental contracts using company systems, and explain charges or policies to customers to ensure a smooth end-of-rental experience.
- I work closely with cleaning, maintenance, and fleet teams to support fast vehicle turnaround and maintain fleet readiness in a fast-paced environment.
Seasonal CXR
Enterprise
Boston
05.2024 - 10.2024
- As a Customer Experience Representative (CXR) at Enterprise Rent-A-Car, I've developed and applied a wide range of skills to ensure exceptional service wherever I'm needed.
- On the front lines, I greet customers, customize rental packages to fit their specific needs, and provide expert guidance on vehicle options, local directions, and more-all with the goal of creating a seamless experience that keeps customers coming back.
Starbucks
Target
Revere
01.2022 - 06.2023
- Prepared beverages with precision and consistency in a high-volume café environment while adhering to strict brand and quality standards.
- Demonstrated strong attention to detail and product knowledge by mastering complex drink recipes and preparation procedures.
- Provided professional, customer-focused service and communicated effectively with guests to ensure accuracy, efficiency, and a positive service experience.
Mayor's Aide
Mayor's Office
Revere
09.2022 - 01.2023
- Served as a frontline administrative aide in a municipal government office, professionally assisting residents and visitors with inquiries and service requests.
- Managed incoming calls and directed constituent concerns to appropriate departments, ensuring timely and accurate communication.
- Reviewed and revised official documents and correspondence for clarity and accuracy.
- Supported daily office operations by filing documents, processing mail, and coordinating administrative tasks while maintaining confidentiality and professionalism in a public service environment.
Education
Undergraduate Law and Political Science -
Suffolk University
Boston05.2027
High School Diploma -
Revere High School
Revere06.2023
Skills
- Customer service
- Team collaboration
- Adaptability
- Communication skills
- Attention to detail
- Social media management
- Multitasking
- Time management
Languages
- English
- Portuguese
- Spanish
Languages
English
Full Professional
Portuguese
Professional
Spanish
Professional
Timeline
Returns Operations Specialist
Hertz
02.2025 - Current
Seasonal CXR
Enterprise
05.2024 - 10.2024
Mayor's Aide
Mayor's Office
09.2022 - 01.2023
Starbucks
Target
01.2022 - 06.2023
Undergraduate Law and Political Science -
Suffolk University
High School Diploma -
Revere High School