Matthew Downing
Midland,NC
Summary
Employee with a proven track record in quality assurance and staff training. Adept at resolving customer issues and maintaining high service standards, ready to leverage expertise to enhance operational excellence. Skilled in safety compliance and inventory management. Known for implementing operational policies that enhance quality assurance and drive customer satisfaction.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Papa John's Pizza
Charlotte, North Carolina
03.2023 - Current
- Assist upper management in training new employees and keeping current employees up to date with new policies.
- Resolved customer complaints with efficiency while using it as a teaching opportunity for staff.
- Manage current employees so the store can meet quality standards. Including cleanliness, food quality and safety, while meeting labor goals.
- Taking assessment of inventory every night to manage our food levels for truck orders and monitor over spending.
Head of Operations
M.A.D. Contracting
Augusta, Georgia
08.2021 - 03.2023
- Managed payroll and budget throughout the company insuring numbers were met and employees received wages on time.
- Quality Control Checks on every site after job completion to insure the customers standards are met.
- Managed inventory and product usage on contracted jobs with detailed spreadsheets while keeping budget low.
- Oversaw employees on site to insure quality standards and customer satisfaction.
- Oversaw training of new employees, specifically in safety and building codes.
Apprentice Electrician
Vision Electric Inc.
Charlotte, North Carolina
03.2020 - 08.2021
- Installed electrical systems and components in commercial settings.
- Digging and setting up grounding rings for new tower sites.
- Followed blueprints and technical diagrams to complete wiring installations.
- Utilized hand and power tools for various electrical tasks on job sites.
- Maintained a clean and organized work environment for safety compliance.
General Manager
Papajohns
Charlotte, North Carolina
08.2008 - 01.2018
Education
Associate of Science - Computational Science
ECPI University
Concord, NCSkills
- Inventory management
- Operational policies
- Quality assurance
- Project management
- Performance monitoring
- Safety compliance
- Time management
References
- Benjamin M. Helms - Charlotte Pipe and Foundry - (704) 975-9647
- Rachel Littlejohn - Owner M.A.D. Contracting Services - (706) 691-9205
- Darian Mozdzierz - General Manager Papa Johns - (704) 291-1167
Timeline
Assistant Manager
Papa John's Pizza
03.2023 - Current
Head of Operations
M.A.D. Contracting
08.2021 - 03.2023
Apprentice Electrician
Vision Electric Inc.
03.2020 - 08.2021
General Manager
Papajohns
08.2008 - 01.2018
Associate of Science - Computational Science
ECPI University