MATTHEW DROOKER
Needham,MA
Summary
Dynamic professional with a proven track record at CARMAX, enhancing sales revenue through exceptional customer service and relationship building. Skilled in conflict resolution and teamwork, fostering positive environments and strong customer loyalty. Expertise in sales development and problem-solving, ensuring memorable customer experiences and boosting retention.
Overview
6
6
years of professional experience
Work History
Sales Associate
CARMAX
03.2021 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
TENNIS CAMP CONSELOR
WELLESLEY COUNTRY CLUB
06.2019 - 08.2019
- Enhanced camper experience by incorporating fun and engaging tennis activities into daily schedules.
- Addressed any behavioral issues promptly following established protocols, maintaining a safe environment conducive to learning.
- Facilitated team-building exercises among campers, fostering strong relationships that transcended the tennis court.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
Education
High School Diploma -
NEEDHAM HIGH SCHOOL
NEEDHAM, MA06-2020
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Relationship building
- Sales development
Timeline
Sales Associate
CARMAX
03.2021 - Current
TENNIS CAMP CONSELOR
WELLESLEY COUNTRY CLUB
06.2019 - 08.2019
High School Diploma -
NEEDHAM HIGH SCHOOL
Similar Profiles
Trey DeBoseTrey DeBose
Inventory Lead Manager at CarMaxInventory Lead Manager at CarMax
Kevin ChithiphongKevin Chithiphong
Service Advisor at CarMaxService Advisor at CarMax
Blas Serrano De LeonBlas Serrano De Leon
Service Advisor at CarMaxService Advisor at CarMax
GRACE NUTTGRACE NUTT
Sales Consultant at CarMaxSales Consultant at CarMax
Matthew MessinaMatthew Messina
Orthopedic Surgeon at Newton Wellesley Orthopedic AssociatesOrthopedic Surgeon at Newton Wellesley Orthopedic Associates