Matthew Dunlap
Latrobe,PA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spreadshirt,Inc.
09.2013 - Current
- Determining the quickest, most effective ways to answer a customer's questions
- Troubleshooting common issues with products and services
- Emailing and answering the phone to assist with customers inquires or issues
- Providing introductory information to new customers
Religious Affairs Specialist
U.S. Army
04.2009 - Current
- Perform religious support to the battalion
- Manage resources
- Integrate support at the operational, tactical and strategic levels
Quality Control Technician
Pepsi MidAmerica
03.2020 - 09.2020
- Maintaining quality assurance processes
- Testing of products
- Recording and analyzing results gathered during product development and production
Education
High school diploma -
Derry Area Shs
Derry, PA06.2005
Skills
- Warehouse Operations
- Quality Control
- Computer operation
- Customer Support Proficiency
- Military Experience
- Conflict mediation
Certification
Secret Clearance
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Quality Control Technician
Pepsi MidAmerica
03.2020 - 09.2020
Customer Service Representative
Spreadshirt,Inc.
09.2013 - Current
Religious Affairs Specialist
U.S. Army
04.2009 - Current
High school diploma -
Derry Area Shs
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