Matthew Ester
Stewartstown,PA
Summary
Senior Mechanical engineering student at Shippensburg University. Experienced in SOLIDWORKS, AutoCAD, Clion, and
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Royal Farms
07.2020 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Front Desk Receptionist
Shippensburg University
08.2021 - 03.2024
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Dishwasher
Cracker Barrel
05.2018 - 03.2020
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Education
Bachelor of Science - Mechanical Engineering
Shippensburg University of Pennsylvania
Shippensburg, PA05.2026
High School Diploma -
Kennard-Dale High School
Fawn Grove, PA06.2020
Skills
Complex Problem-Solving
Project Management
Teamwork and Collaboration
SOLIDWORKS and MATLAB
Timeline
Front Desk Receptionist
Shippensburg University
08.2021 - 03.2024
Customer Service Associate
Royal Farms
07.2020 - Current
Dishwasher
Cracker Barrel
05.2018 - 03.2020
Bachelor of Science - Mechanical Engineering
Shippensburg University of Pennsylvania
High School Diploma -
Kennard-Dale High School
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