Matthew Fink
Pittsburgh,PA
Summary
Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
25
25
years of professional experience
Work History
General Manager
JCPenney
Pittsburgh(Ross Park), PA
01.2024 - Current
General Manager
JCPenney
Altoona, PA
05.2023 - 01.2024
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Led employee evaluations with constructive feedback to boost performance.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Designed sales and service strategies to improve revenue and retention.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented campaigns and promotions to help with developing goods and services.
Assistant Store Manager
JCPenney
Pittsburgh, PA
08.2020 - 05.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Door to Floor process/RFID Process
- Pricing and signing activities including workload planning, price changes and markdowns
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
Assistant Store Manager
JCPenney
Greensburg, PA
03.2014 - 08.2020
Store Sales Leader
JCPenney
Pittsburgh, PA
12.2013 - 03.2014
- Developed and implemented effective strategies to increase store sales.
- Conducted weekly team meetings to review performance, discuss challenges, and develop plans for improvement.
- Provided feedback and coaching to Store Associates on customer service and operational standards.
- Assisted in the training of new staff members in product knowledge, customer service skills, cash handling procedures, and company policies.
- Managed the scheduling of staff shifts according to business needs while adhering to labor laws.
- Performed daily walk-throughs of the store to ensure cleanliness and proper display of products.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
District SET Manager
JCPenney
Wayne, NJ
02.2009 - 12.2013
- Over saw 20 stores in the Greater New york/New Jersey District
- Developed and implemented visual merchandising strategies to optimize customer experience and improve sales.
- Created cohesive displays that highlighted products, maximized space, and reinforced brand identity.
District SET Manager
JCPenney
Altoona, PA
03.2007 - 02.2009
Visual Merchandising Manager
JCPenney
Washington, PA
03.2002 - 03.2007
- Developed and implemented visual merchandising strategies to optimize customer experience and improve sales.
- Created cohesive displays that highlighted products, maximized space, and reinforced brand identity.
- Assisted in the development of product placement plans for all departments within the store.
- Executed marketing campaigns through creative visuals that effectively communicated key messages to customers.
- Provided guidance on best practices for visual merchandising techniques such as color blocking, layering, and asymmetry.
- Analyzed customer feedback from surveys regarding store appearance, making recommendations for improvement.
- Monitored competitors' activities related to visual merchandising; identified opportunities to differentiate company’s offering.
- Changed and adjusted displays for new product launches, seasonal changes and different themes.
Sr Customer Service Specialist
JCPenney
Johnstown, PA
07.2000 - 03.2002
Sales Associate
JCPenney
Johnstown, PA
09.1999 - 07.2000
Education
High School Diploma -
Elizabeth Forward Senior High School
Elizabeth, PA06.1989
Some College (No Degree) - Business
California University of Pennsylvania
California, PASkills
- Loss Prevention
- Operations Management
- Strategic Planning
- Recruitment
- Business Development
- Team Leadership
- Customer Relationship Management
- Training and Development
- Customer Experiences
- Administrative Skills
- Staff Training and Development
- Motivation
- Top Talent Recruiting, Hiring, and Retention
- Staff Management
- Customer Retention
Timeline
General Manager
JCPenney
01.2024 - Current
General Manager
JCPenney
05.2023 - 01.2024
Assistant Store Manager
JCPenney
08.2020 - 05.2023
Assistant Store Manager
JCPenney
03.2014 - 08.2020
Store Sales Leader
JCPenney
12.2013 - 03.2014
District SET Manager
JCPenney
02.2009 - 12.2013
District SET Manager
JCPenney
03.2007 - 02.2009
Visual Merchandising Manager
JCPenney
03.2002 - 03.2007
Sr Customer Service Specialist
JCPenney
07.2000 - 03.2002
Sales Associate
JCPenney
09.1999 - 07.2000
High School Diploma -
Elizabeth Forward Senior High School
Some College (No Degree) - Business
California University of Pennsylvania