Matthew Floyd
Canton,GA
Summary
Adaptable leader with deep experience in training, operations, and sales. Known for developing talent, managing change, and using business acumen to support growth, compliance, and customer satisfaction across fast-paced environments.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Training General Manager
Hooters
Kennesaw, GA
08.2005 - Current
- Led manager training programs to strengthen guest service, food safety, and operational standards.
- Implemented onboarding processes that accelerated new manager readiness and consistency.
- Multi-Unit Operations, P&L Management, Regional Compliance, Talent Development, Cross-Functional Leadership, Strategic Planning, KPI Tracking, Labor Optimization
- Coached location leaders on scheduling, staffing, and daily performance expectations.
- Monitored restaurant operations to maintain brand standards and resolve service issues.
- Supported succession planning by mentoring future leaders for expanded responsibilities.
- Reviewed performance reports to identify improvement opportunities and support profitable decisions.
- Established a strong foundation for long-term success by creating sustainable career development plans for employees at all levels.
- Led change management efforts during organizational restructuring, guiding staff through transitions while maintaining productivity levels.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
Sales Agent
Refuge Insurance Advisors
Cartersville, GA
01.2024 - Current
- Developed qualified insurance leads through outreach, referrals, and networking.
- Assessed client needs to recommend appropriate coverage options and policy features.
- Presented quotes, explained terms, and clarified coverage differences for informed decisions.
- Managed policy applications, documentation, and submissions with accuracy and timeliness.
- Closed new business by identifying cross-sell opportunities and addressing objections.
- Coordinated renewals, endorsements, and policy updates to maintain continuous coverage.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Education
BBA - International Business Management
Post University
Waterbury, CTSkills
- Sales presentations
- Cross-selling strategies
- Sales forecasting
- Client relations
- Customer service
- Networking
- Sales coaching
- Technical support
- Territory management
- Business acumen
- Marketing strategy
- Adaptability to change
Accomplishments
- President's Club- Ranked top 10% of the company.
- Heavy Lifting Award- Oversaw multiple units, increased staffing levels to par to include GM and assistants.
- Multiple leadership, ALTER/ GRIT, and sales awards/ certifications.
Certification
- Licensed in the state of Ga for Life, sickness and accident
- Serve Safe Food and Alcohol Certified
Timeline
Sales Agent
Refuge Insurance Advisors
01.2024 - Current
Training General Manager
Hooters
08.2005 - Current
BBA - International Business Management
Post University