Matthew Glenn Hilker
Youngsville,NC
Summary
Dedicated and hard-working employee in search of a full-time position within an organization that will allow development, success, and the opportunity to use my skills and talents to help the company expand and excel.
Overview
17
17
years of professional experience
Work History
Assistant Service Manager
Quality Investments, INC.
11.2017 - Current
- 5+ years of experience working in a management role
- Prepares signing paperwork, invoices, and bank deposits
- Handles and manages 30+ insurance claims each month
- Communicates with insurance agents, repair shops, and customers
- Ability to work with iDMS, Autostar, & Auto Data Direct, Inc.
- Processing repossession paperwork for motor vehicles, communicates with the tow company, and assisting customers with redemption
- Proven ability to process accounts and incoming payments in compliance with financial policies and procedures
- Exceptional customer service skills and team player
- High degree of accuracy and attention to detail
- Key holder and management of the stores alarm system
- Assists with DMV paperwork and finalizing paperwork when needed
Bartender/Server
The Country Club at Wakefield Plantation
05.2015 - 12.2017
- Served customers in a demanding bar setting efficiently and accurately
- Interact with guests by providing excellent service in an efficient & courteous manner
- Set up and served multiple banquet events a year
- Stocked, wiped down, and swept the bar area
- Extensively know the menu and appropriate wine pairing
- Assisted in the kitchen with meal prep and cleaning when understaffed
Customer Service Associate
Lowes Foods Grocery
11.2009 - 09.2016
- Counted and balanced 6+ registers and prepared bank deposits daily
- Acted as the stores representative and set an example for staff
- Trained new staff on their role of a cashier
- Fulfilled lottery ticket transactions, printed money orders, and completed western union transactions for customers
- Handle returns and all complaints with customers when needed
- Maintained inventory and assisted with the appearance of the shelves and re-stocking
- Assisting cashiers with checkout procedures when understaffed
- Key holder and management of the stores alarm system
Education
Accounting & Finance - 36 Credit Hours
Wake Tech Community College
High School Diploma - College Prep
Wake Forest Rolesville High School
Timeline
Assistant Service Manager
Quality Investments, INC.
11.2017 - Current
Bartender/Server
The Country Club at Wakefield Plantation
05.2015 - 12.2017
Customer Service Associate
Lowes Foods Grocery
11.2009 - 09.2016
Accounting & Finance - 36 Credit Hours
Wake Tech Community College
High School Diploma - College Prep
Wake Forest Rolesville High School