Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Matthew Gonzalez

Chicago,IL

Summary

Hello my name is Matthew Gonzalez, I am 18 years old. I have some years of customer service experience, I recently just graduated high school in June. During my high school days, I managed to balance IB college courses, work, and being a student athlete. I am fluent in both English and Spanish. I am a very consistent and on time individual.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Walmart
Hammond, IN
04.2024 - 05.2025
  • Assisted customers with inquiries and provided product information.
  • Resolved customer complaints effectively and professionally.
  • Processed merchandise returns and exchanges efficiently.
  • Participated in team meetings to discuss service improvements.
  • Demonstrated active listening skills when responding to customer questions and complaints.

Customer Service Associate

TJX Companies
Chicago, IL
09.2023 - 03.2024
  • Assisted customers with product inquiries and provided helpful recommendations.
  • Maintained cleanliness of store areas to ensure a welcoming environment.
  • Collaborated with team members to achieve daily operational goals.
  • Demonstrated excellent customer service skills at all times.

Education

High School Diploma -

George Washington High School
Southeast Side Chicago
06-2025

Skills

  • Customer service
  • Conflict resolution
  • Product knowledge
  • Sales techniques
  • Team collaboration
  • Active listening
  • Problem solving
  • Bilingual proficiency

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Accomplishments

  • High School Men's Volleyball Captain
  • High School student ambassador
  • Assistant organizer for community events

Timeline

Customer Service Associate

Walmart
04.2024 - 05.2025

Customer Service Associate

TJX Companies
09.2023 - 03.2024

High School Diploma -

George Washington High School

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