Matthew Grabb
Normal,IL
Summary
I have lots of experience in sales and communication. I am hardworking and reliable with a extensive background in operating cash transactions along with providing excellent customer service. I am friendly and I work well with a team.
Overview
8
8
years of professional experience
Work History
Salesman
Cutco Cutlery
Normal, IL
11.2022 - 12.2022
- Educated customers on product features and technical details to highlight benefits.
- Negotiated prices and set up payments to finalize sales agreements.
- Followed up with customer to maintain full satisfaction.
- Calculated production, delivery and installation costs to provide customers with accurate quotes.
- Developed customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Demonstrated product features to align with customer needs.
- Placed orders and answered customer questions in-person, through zoom, and over the phone to maximize customer service.
Cashier
Druby's
SHELBYVILLE, IL
02.2022 - 08.2023
- Operated a cash and card register.
- Took orders and helped with customer service.
- I managed a small group of people to help me get drinks, ice cream, and take food out to the right person or vehicle.
- I helped keep the restaurant clean, tidy, and on time.
Car Washer
Grabb Motors
SHELBYVILLE, IL
05.2016 - 07.2023
- Worked rapidly with minimal supervision to thoroughly clean exteriors and interiors of vehicles.
- Resolved customer complaints quickly to retain customer loyalty.
- Kept showroom and stock vehicles in clean and sales worthy condition.
- Detailed inside of vehicles and outside, including scrubbing, shampooing and vacuuming interior. Washing, drying, and soaping exterior.
- Maintained supply inventory and monitored cleaning equipment and machinery for proper operation and maintenance.
- Preserved exterior paint by carefully cleaning cars with proper techniques and solutions.
Warehouse Worker
Ashley Furniture Homestore
Bloomington, IL
09.2023 - 02.2024
- Organized warehouse space for efficient storage of products.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Performed cycle counts to maintain accurate inventory records.
Education
High School Diploma -
Shelbyville High School
Shelbyville Il05.2022
Some College (No Degree) - Communications
Illinois State University
Normal, ILSkills
- Customer Service
- Product and Service Sales
- Customer Service Excellence
- Credit and Cash Transactions
- Order Taking
Class Schedule
Monday – 9:00 to 9:50, 10:00 to 10:50, 11:00 to 11:50, 2:00 to 2:50, 4:00 to 5:15
Tuesday - Nothing
Wednesday - 9:00 to 9:50, 10:00 to 10:50, 11:00 to 11:50, 2:00 to 2:50, 4:00 to 5:15
Thursday – 9:00 to 9:50
Friday - 9:00 to 9:50, 10:00 to 10:50, 11:00 to 11:50, 2:00 to 2:50
Timeline
Warehouse Worker
Ashley Furniture Homestore
09.2023 - 02.2024
Salesman
Cutco Cutlery
11.2022 - 12.2022
Cashier
Druby's
02.2022 - 08.2023
Car Washer
Grabb Motors
05.2016 - 07.2023
High School Diploma -
Shelbyville High School
Some College (No Degree) - Communications
Illinois State University